Caprinos Pizza Leicester — Local services in Great Britain

Caprinos has always been a go-to for me for pizza, but after today's experience, I wouldn't eat there again if they were giving away free food. I ordered a £23 meal, and when it arrived, the garlic bread was missing. A simple mistake, but the way they handled it was beyond disgraceful.

I called to report the missing item, only to be met with the worst customer service I have ever encountered. Instead of apologising or making things right, they had the sheer audacity to suggest I could just have it with my next order. What kind of nonsense is that? I don’t pay for food in advance for some hypothetical future meal. When I explained that my wife and I had been fasting all day and needed our full order, the woman on the phone (who was shockingly rude and completely lacking in basic decency) could not have cared less. She flatly told me I’d have to wait an hour because they were "busy." So, in other words, their mistake was my problem.

I asked if I could at least get a refund or some form of compensation for their incompetence. Of course, that was refused too. Then, when I asked for her name so I could file a complaint, she outright refused to give it. That alone speaks volumes about their unprofessionalism.

Eventually, they promised to send the garlic bread within 20 minutes. Surprise, surprise, it took a full hour. By that point, the meal was ruined, the entire experience soured, and my patience completely exhausted.

This place clearly does not care about its customers. No accountability, no remorse, and absolutely no respect. Other restaurants at least attempt to make up for their mistakes. Caprinos, on the other hand, seems to think they’re doing you a favour by simply giving you what you already paid for.

Safe to say, I won’t be wasting my money here again. If you value decent service and even a shred of professionalism,...

I have been a regular customer for the past 7 Months, and order every once a week or every other week, sometimes the store tries to deliver on time but other times they have been more than one hour late, I wouldn’t of mind waiting if my children didn’t have somewhere to be, once they were nearly 2 hours late, I had made an complaint online and no one got back to me, the food is always fresh and tasty but there customer service really lets them down, they keep making excuses on the phone, and keep saying 15 minutes, 10 minutes, I only live 10 minutes away, we have collected in the store few times and have noticed that they have few workers and really take there time making orders, all they had to do was be honest to the customer and let them know how long it will take, call them and let them know this is how long it will take, Just because u got lots of orders on Tuesday, thats no excuse for you to be more than one hour late and to keep liening and saying on the phone and keep the customer waiting, if there Pizza’s were not tasty and fresh, I would never order from here, they don’t value customers time and now I have cut down in ordering from here as I...

Was less than impressed when I went into my local caprinos on my way to work last night (3/4/23) ordered 2 salads, there were 2 lads in shop already one in his outdoor coat and eating salad double dipping and no hand washing, the other took my order whilst on his phone neither of them washed their hands before doing my salads, 3 other lads came in from outside all stood over the lad that was doing my salad again none of them washed their hands nor took their outdoor coats off, no food safety regs followed apart from using the green knife and chopping board, this is only my 3rd time using this take away, sadly it'll be my last and to add my salads ended up in the bin as soon as...