Ice & Cream — Local services in Great Britain

This shop used to be SO GOOD for virtually anything you were after. Unfortunately, it is painfully obvious that new management has taken over. As a customer of around 5 years, I’ve been in denial that the quality of food has severely declined. The ice cream is cheap and tasteless, the toppings are like plastic, and the waffles/churros aren’t made with the same care that they used to.

Guys, if you’re reading this, please understand this - -

It’s not about quantity, it’s about QUALITY. I’ve been a returning customer for AGES, and I’m sorry to say you’ve lost my interest. You were the best thing in a 5 mile radius, but you’ve lost it. The poor thing is, there aren’t any other good desert places around that can match where you were in the past. It’s a...

So sad to be writing this, but bought our usual ice cream this evening from ice and cream on average we buy 3/4 sundays every weekend. Well this week it was below par infact Deffo not what we normally have the ice-cream had lumps of solid ice and was of poor quality. I call the shop and unfortunately the manager agreed the ice-cream was not of a good standard as she had tried it earlier and had noticed it wasn’t good any way she did offer to send more Sundays to replace the once we had but added they would be the same as what we bought so no joy dissatisfied with this response poor customer service after all of our loyalty so although I saddens me we...

DO NOT ORDER FOR DELIVERY!!!

Like many others have said, the wait times are appalling to the point we didn't even get our order. We ordered at 9.50pm, phoned 3 times at 10.40pm for an update and eventually got through to someone to be told we were next to be delivered, tried phoning several times between 11.20pm and 11.40pm and nobody would answer. We gave up and went to bed at midnight to be disturbed by a phone call at 12.10am saying they only had one delivery driver and asking if we still wanted our food 2 hours and 20 minutes after we ordered! Avoid at all costs!

Can't comment on the quality of the food because it...