Pepino's Pizza — Local services in Great Britain

Waited over 2 hours for my food. When calling the restaurant I was told I couldn’t be offered a refund and it was inconsiderate for me to ask for one. The reason I couldn’t receive a refund was because the food was on its way, which frankly doesn’t make sense to me when to my knowledge it had “been on its way” for the last 2 hours. The manager was incredibly rude, I explained I didn’t expect a full refund, but the only thing I was being offered was a discount for the next time I order - as if the service I’ve received is going to make me want to come back. I am completely understanding to being understaffed and having a busy night but 2 hours for something that is a 5 minute drive away is ridiculous, and the way the manager dealt with the situation was appalling. When the food finally arrived it was underwhelming and had clearly been left...

Ordered a burger with doner meat. ( it comes with Salad and sauce as standard) Added Cheese and bacon in the extras selection box, and i did not click coleslaw because i cant stand the stuff! My burger turns up with a great wad of coleslaw on the bottom, when i phoned up to explain that i didn't order coleslaw, the staff on the phone tried to say that it says on the website that coleslaw is part of the salad (it doesn't! i've looked), then why is it on the extras List?? So i ended up with a Burger i couldn't eat as the coleslaw had saturated the bun and i could get rid of the taste. Staff were less than helpful and basically said it was my fault??? despite me ordering many times from them it'll be the last time I order I can...

Absolutely appauling service had mine and my familys food delivered upon opening them it was swimming with grease chicken undercooked doner meat undercooked and childs pizza cold and chips cold and hard upon arrival at pepinos I told them that this food is not cooked properly the chicken is pink and the doner meat is not cooked the person took the food off me and inspected the chicken and argued with me that the chicken was cooked so I said no it wasn't it is pink there for it was not cooked so he had accepted that and made another one but again was swimming with grease and as the doner another one was made and was overcooked I do not recommend second time giving them a chance and it was...