The Pearl Chinese(Cumbernauld) — Local services in Great Britain

Avoid at all costs! I was deeply disappointed by the poor customer service we received from this Chinese takeaway. After making a genuine mistake while ordering — one involving an allergy — my son returned to the restaurant to explain. Instead of handling the situation with understanding or professionalism, the staff chose to lecture him at length, insisting on proving he was wrong and making it clear he should not “do it again.” This response was not only inappropriate but also deeply disrespectful and left my son in a very uncomfortable public situation. Allergies are a serious matter, and while we acknowledge our error in ordering, a courteous and helpful response from staff would have gone a long way. Instead, their condescending tone and eagerness to assign blame was unacceptable. Because of the way my son was treated, I returned the full order — completely untouched — and made it clear I didn’t want a refund. One wasn’t offered anyway. Unfortunately, I was met with more of the same attitude: another lecture, not an apology or empathy. Surely respect for customers is the bare minimum one should expect. Based on this experience, I would not recommend this takeaway to anyone who values...

Gerry, another reviewer of this place, claims to drive from Glasgow to eat here. Seriously Gerry?

I've passed this place a couple of times and thought it looked ok. Tonight I went in, for the first and the last time.

Where do you get your chicken from? Soggy yet crunchy. It has a strange taste to it, like it's been boiled. One bite, and I was shocked. It was awful.

I'll never go back. A place like this can't improve. Maybe it doesn't need to. Gerry and his pals can keep this place going.

If you're hungry I suggest you just go to Tesco next door. Buy a ready roasted chicken and a packet of uncle Ben's ready cooked rice. Then get a jar of Chinese sauce. Mix it all together. There you go.

Or, better stills till, head west into Glasgow. There's some great places on Dumbarton Road. (Dumpling Monkey is good). It's not that far... And wave to Gerry as...

Ordered a selection of food for a family meal as my son leaving home to go work on a cruise. Ordered small BBQ ribs,mini spring rolls, chicken satay in sauce,sweet & sour chicken Hong Kong,lemon chicken, chicken black bean a bit spicy with 2 Fried rice and boiled rice and chips. Was reasonable price £39 got free prawn crackers. Food was hot however tasted horrible. Mini spring rolls were nice but ribs were disgusting. The satay did not even taste like satay. Satay is peanut flavour but got no idea what it was. The lemon chicken and pineapple was pure dried out and sauce seperate too. The rest was very funny sauces and tasted not nice. Worst Chinese we have had and definitely a disappointment. Won't be back and don't...