Newage Electrical Ltd — Local services in Newry, Mourne and Down District Council

I very rarely submit reviews but feel people should be warned and made aware of issues. Like others I like to support the independent retailer but will likely look for another one next time!

Customer service we received was terrible regarding delivery of washing machine bought this week. Delivery failure on Tuesday after waiting in all day for promised delivery. Also payment taken for slightly more than stated price and cash refund then given when queried - nobody asked for cash back!! After 3 calls on delivery day then told at 4.45pm delivery drivers had finished and delivery would be next day. No phone calls returned even though this was promised by the store! We live 6 miles from the shop so not far and the offer to deliver Tuesday was made by the store.

Calling in to shop at 5.15 on Tuesday on way home from work and asked what happened - store would look into it but the driver had finished and he wasn’t answering his phone!! I asked - surely the machine is still in the van? Why would they finish at 4.30 without completing all deliveries? Question ignored! Also advised that staff there could deliver now but have other plans - so effectively chose not to!

Apologised to us for this and then indicated my employer like them at times would have customer service issues?? Wholly and totally irrelevant to this failure to deliver 6 miles away on the day offered to deliver!!

Receipt for our purchase made out to our address had someone elses name and someone else’s phone number noted on the receipt so obvious violation of their GDPR security commitment as per their website.

Delivery was made the following day (Wednesday) but experience has made me very wary of going back here. Driver indicated when delivering they had no knowledge that the delivery was due to...

I always try to buy local where possible as I know how important it is for local traders. So I was served by a lovely friendly, cheerful woman who helped me pick a washing machine. She had to leave so I paid a man at the counter. The man informed me that in fact my item only had a 1 year guarantee and not 2 as advertised. When I questioned it, he immediately and without explanation or apology said "want a refund?". He was so rude I was taken aback, so thinking we had crossed wires, I pointed out the sign that said '2 year guarantee' to which he again said "that's wrong, want a refund?" as he removed the piece of paper from the display and ripped it up in front of me and my friend!! Luckily I had a witness or I'd have thought I imagined it. Been a customer for years and purchased several items but I won't ever be back. Went straight to Hennings Electrical (which I never knew existed but found on a Google search) where I received exceptional customer service by a friendly young guy and received a discount on the...

I wouldn't Shop near these again as if you are looking to get a product from them they won't replace it if it's faulty as was the case with me after spending over £3.000 I bought a TV for £750 which was not working I went in to have it fixed after being offered a replacement if my TV was faulty so went in they didn't want to know terribly rude and basically told me I wasn't getting a replacement standard practice in a proper store like Curry's etc. I tell ya if ya want electronic goods steer clear as you'll regret dealing with them if your product ends up being faulty as mine was. BE WARNED NO...