Cheeky Monkeys Play Centre — Local services in Worcester

I came here today with my toddler and newborn and was surprised to be told I had to pay for them both.

On arrival a young girl quoted me the price to which I simply responded “he’s a newborn, what does that price include for him?” “It’s his entry fee, would you like to speak to my manager?” Erm, ok… quite an aggressive approach and clearly that fee doesn’t get a newborn baby anything hence why she felt the need to respond like that.

The manager came out and his explanation went a little something like this “well if you go down the road to Little Acorns soft play, you’d be paying even more”

I wasn’t at Little Acorns… I was at Cheeky Monkeys and quite frankly don’t care what they’re charging. I simply wanted to know what the cost of a newborn baby included. Access to the sensory room at least?? Nope.

He then proceeded to explain about having bills to pay… yeah, don’t we all, but please don’t burden your customers with that excuse.

I completely understand smaller soft plays having to charge a small amount because of their limited capacity issues but cheeky monkeys is huge and can accommodate a lot more customers, there is no need to be so rude and rip off mothers by charging them just because your competitors are, at least have a decent enough reason as to why, or include a little something in that price even if it be a coffee voucher for the parent; a simple gesture with small monetary value.

The overall vibe I got from the 2 members of staff I met within the 2 minutes I was there was disappointing to be honest, my mum was with me and even she was horrified by the carelessness.

After reading other similar reviews on here: cue the rude reply from the manager…….

edit:

In response to your reply

Hi, Thank you for your reply but you still haven’t answered my question as to what the price for a sleeping newborn baby includes? I think you’ll find your answer is simply “Nothing” Or as you put it; so that you can pay your bills.

My initial and only concern is that I don’t think charging for babies under 6 months old (before they can even grasp a toy themselves) should be charged or if you have to charge, at least have some sort of facility for them to use.

Anyway, in response to me finding somewhere cheaper within 20 miles of you, easy:

Strawberry Field Wacky Warehouse -Just 16 miles from you -They charge £5.50 per child (they say 90 mins but you can stay longer) -FREE for babies under 12months (even though there is a smaller area they can use and play in) -Pay for 1 coffee (which is a couple of £) and you get unlimited top ups

Plus they even offer a monthly membership for £14,...

Now this place doesn't look like much from the outside but it is very well thought out! Parents and carers can easily relax in the very large seating area featuring a range of styles of seating with plenty of space between them, whilst easily keeping an eye on their youngsters playing in the soft play space. Youngsters enjoy the freedom to explore without being overwhelmed by an overly gigantic space (be prepared to struggle to get them to leave). The toilet facilities are not modern but they are clean and well kept. The cafe similarly is not modern and trendy but you can order a whole host of different meals all prepared and cooked on site. There is no time limit on play and two separate birthdays took place (one after the other) on the day we visited. The staff are all very friendly and the atmosphere is relaxed. Definitely a great place to visit for a few hours of fun for the...

We have used Cheeky Monkeys every year for our children’s parties since 2021. Rich is absolutely fantastic and makes sure everything is to your requirements. We prefer to do the private hire on a Saturday evening and have the place to ourselves. You can choose to have a little disco area, the baby sensory room open and what food package you want. Recently we’ve also tried the new UV party for our 3 year old and the children all loved it. UV lights, glow sticks, disco, a huge soft play, confetti canons, bubble machine… what’s not to love. The staff are brilliant; so friendly and helpful. You can just sit back, and enjoy watching your guests have the best time. Not once have we had to stray from our favourite children’s venue. We are happy to come back for more and have already requested to reserve a date for next year!!!...