Spa At Alyeska — Local services in Alaska

First of all, the good. The hydrotherapy was amazing! Better than I thought it would be. We had a couples massage, mine was great, his was ok. Now the meh, I called 3 hours prior to our appointment to let them know we would be a few minutes late as we'd hit a bit of a snafu in Solodotna. We arrived 5 minutes after our scheduled massage and by the time they gave us a rundown, we changed, etc., we were 20 minutes late which meant exactly a 40 minute massage instead of an hour. While I understand we were late, I would have appreciated a little leniency, even if they had to cut it short by 10 minutes or so. When someone is spending that much money, a bit of flexibility on the part of the business would be expected. Also, their prices had gone up since I made the reservation a few months ago and we were not charged the price quoted at booking, we were charged the new price. They also ask for a gratuity upon arriving and paying. I did tip but didn't like the way they did that. I guess I'm old school and prefer to see how the service is before tipping. The upper row of lockers are completely impossible to work with if you're short. I'm 5'3" and had to stand on the bench...

The small details that make the experience were a let down. Robes were a weird fabric, maybe fleece or flannel, and small. The grocery store music in the locker room didn’t match the spa ambiance. Services received were great. One of the big sauna’s was not working properly, but the others were nice. The condition of the steam house looked like maintenance was needed, but the steam room itself was nice. The room was very steamy and as my husband approached the bench to sit his foot touched something incredibly hot. As the steam cleared we could see the plastic vents at foot level which was likely the cause. The large 90 degree pool had sand/dirt on the bottom and seeing as we were there early in the day, it must not have been cleaned from the previous day. I wouldn’t return on a weekend again because it was uncomfortably crowded. In the locker room there was a woman in the locker beside me and above me. The three of us juggling access was annoying. Had it been a fitness center and not a spa, my expectations would have been less. Overall, I’d maybe return but on a week day with my own robe and lower...

Just Wow!!! My fiancé and I booked an 80 minute Couple's candle light massage to end our day of Skiing adventure. It took place on their 8th floor in the Summit room a spacious private room with a beautiful view. Our Massuses were lovely, professional,and made us feel comfortable and relaxed. We completed an intake that was thorough and highlighted any problem areas or areas to avoid during the massage. The view was amazing and romantic. They worked tension out of our extremities and back. They used an amiable moderate pressure throughout the massage and checked in with us to ensure we were enjoying it. For me, the focus on my neck and shoulders was superb; For him, he really enjoyed the attention to his hands and shoulders. I couldn't stop peeking at my fiance because he looked to be on cloud 9! I would recommend the arnica oil, I found the fragrance very relaxing.We intend to return...