I have lost respect for this place, there was clerk that trolled my fiance in the store on two separate occasions being pushy about making an expensive sale. Telling my fiance that that her choices were wrong, "No you don't want that one you want this one..." Both times she went to the albany store, both times this clerk was there, both times being pushy to make a expensive sale, following them around, so when she spoke up and please stop I already know what i am here for, she left them alone, when time to make the transaction, my fiance apologized for her attitude, and the clerk stated, " its ok, youre pregnant, so I knew you were going to be a b!tch" yes she is pregnant, but she apologized for giving a attitude. That is not how you...
Read moreMy husband and I went into together as i waited outside the door to ask for a mask the girl tikd me to grab the box and get my own m, whike doing so my husband by my side stoid at the counter and we were suddenly approched by a munchkin with glasses yelling at us to come from behind the counter! She then proceeded to grab the box out of my hand yelling at me stating 'You cant just help yourself digging through my masks!' We just walked out of the store, she then chased us as we left the store yelling at us to come back in, um i think not. Not ever. Worse expirence I've had with customer service, especsilly considering ive never bern in one of these...
Read moreI've never had a bad experience here. The store has definitely been upgraded in the last few years and they have a decent selection of basically anything. My most recent experience was the most notable, and as a woman it made me feel incredibly safe in a place where women don't always feel that way. I was browsing the selection when a male customer approached me and started talking to me. Before I could tell him to eff off the employee behind the counter very loudly and firmly told him to not talk to the other customers. It was so great to not have to be the one to defend myself, and it definitely made me feel comfortable recommending this...
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