Slumberland Furniture — Local services in Alexandria

There were so many dining sets to choose from but it wasn't hard to find what fits our style. We're anxiously awaiting for our set, unfortunately for the dining set we have to wait a Month for it's delivery and the matching Server hutch another Month after that which I feel is a ridiculous amount of time to wait! Perhaps our sales Person should've informed us that a 2 month wait is inevitable before handing him our Credit Card for our upfront payment in full before enjoying our $1,700.00 dining set. That dollar amount included 150.00 assemble fee for table & chairs..And then we almost had to pay yet another 150.00 assemble fee for the server hutch a Month later..I questioned our Sales Person about being charged twice for assembly(for 2 separate deliveries-A Month apart) which is not fair considering that we bought and paid for everything together and the long waiting time for delivery..none of this seems right. But he talked to his boss about waiving one of the assembly fees. If they refused we would've taken our...

absolutely the most unorganized mess of a delivery process we have ever seen! ordered a bed and base in march they said it would be in in a month or two no problem they call and set up delivery for June 1st, delivery day rolls around no one shows up so we call and they say we never scheduled a delivery, so we schedule for the next week get to delivery day once again and we get a call we lost the base so we will have to order another one it will be a couple weeks, we are trying to stay patient! then 2 weeks ago they call and say everything is in finally and we will get it delivered on 8-10 2 months later so delivery day is here once again and we get another call this morning oops we lost your mattress now we will have to order another one!! so we just cancelled our order and ordered the same bed and base through Ashley furniture for cheaper and they have already set up delivery for next week! avoid this store if you want your items in any sort of a timely fashion! would give zero stars but have to leave...

Furniture was due in December of 2023 and was called stating it was now January that it was due in. Got called 1/29/24 the day before delivery stating the delivery time was 11:30-12:30 on 1/30/24 the next day. Made plans for help to move the furniture in the house the hour they said they would be there. On 1/30/24 I received a phone call from a neighbor at 10:45am stating I had furniture sitting outside of my house. NO CALL from the delivery driver stating they were going to be early or that they even delivered it. I called the store it was purchased from and all the salesperson could say is well they must have been ahead of schedule. Slumberland, when your customers are spending thousands of dollars your delivery drivers should remember that “us customers” are paying their wage and they should take a course in customer service. I won’t be buying from this store again. DO BETTER...