AT&T Store — Local services in Alice

Where do I start? I just want to say that the customer service experience was phenomenal. The process was smooth for us and the service provided went well above our expectations. I just want to give a big shoutout to both Teddie and Amanda for making us feel very comfortable throughout the process of transitioning over to AT&T. They assisted us every step of the way and helped us out in the selection of our new devices and wireless plan. I just want to say thank you to both of these wonderful Ladies and I would also like to add that this experience has made us extremely happy. If you’re in the Alice area or surrounding areas in the Coastal Bend, this store right here is the place to visit. Just ask for Teddie or Amanda when you visit and you will not be...

This AT&T store is phenomenal! Staff is super friendly, helpful and ready to help with whatever you need. Liz helped me today and gave me options that not only saved me money monthly but I walked out with new phones that I didn’t think I could even afford. She broke down everything that I would be paying and made me feel comfortable with making my decisions. I also wanna mention that this store was very clean and organized so it was not hard looking for a case or accessories. Since I had a great experience I have convinced my family to go into the Alice AT&T store to get new phones as well and they made an...

When we arrived, there was only one person ahead of us. After waiting about 10 minutes, two other groups came in after us. A female employee returned from her break and began helping those groups even though she acknowledged us and said she would be right with us. Instead of following the order of arrival, she prioritized customers she seemed to know personally and skipped over us entirely. This was not only disrespectful but also unacceptable for a company that values customer service. We were there to open a new account, but this experience made us question whether we should move forward with...