M Salon Hair & Nail — Local services in Allen

I wish I could have experienced great service like everyone else in these reviews, but back in February that was FAR from the case. I was scheduled to see Mary Nguyen and had the worst experience that it was nearly laughable.

My appointment was set for 12:15PM and I received a text at 11:47 saying they were ready for me. I get there at 12:08PM, 7 minutes AHEAD of schedule and Mary treated me like I was late. I walk in and she says, "Brittany? Okay, COME BACK HERE." Right then and there we were already off to a poor start.

She didn't bother to introduce herself, not even a smile. She pointed at her station and told me to put my stuff down and I POWER WALKED to the shampoo bowl where she was flagging me down. Still, has not said a word to me or even Hi....THANKS for coming in early?

She then proceeds to SCRAPE, not scrub, SCRAPE my scalp and is super heavy handed that I ended up having an inflamed scalp for 4 days. While she was shampooing my hair so aggressively and like she had something personal against me, she was speaking VERY negatively with her co-worker which made it awkward. This isn't the end of it...

After she rips my hair out of my head with her aggressive brushing she pulled my hair forward and told me to go back to her station. I did... She asked me what kind of hair cut I want, I tell her I want my bangs trimmed & I would like them wispy, she says to me in a rude tone, "Oh, I thought they were too short already." ...As if I asked her? I literally laughed to myself, couldn't believe someone was not only treating me poorly but talking to me this way. I just said back to her, "Well they're covering my eyes so I don't think they're that short." I asked her to cut off the dead ends and usually my stylist will SHOW ME how much they need to cut before actually doing it. She of course did not bother and just cut away. At this point I just wanted it all to be over so I could get the f out of there.... IT DOESNT END THERE...

Then I go to check out and since it was my first time there I had to put down a partial payment of $20, which made my balance $10. She tells me this and I reach into my purse for my wallet and was calculating tip in my head, so I just asked again How much was the total and she got loud and stern with me saying, "YOU PUT DOWN $20...." and THAT is when I lost it and talked over her before she finished her sentence. She didn't say Thank you, Nice to Meet you, Pleasure doing business.. Nothing.

I had an appointment scheduled for my daughter a couple weeks after but told her cancel due to her poor treatment of her customers. Mary is by FAR the worst cosmetologist I've ever worked with and I used to get my hair cut by students at Ogle hair school. Judging from these reviews, It's the OTHER Mary you want to see. Just look at how she did my "wispy bangs" too.. absolute...

I came in for a women's haircut. The price listed on the website is $20, and has been for the last 10 years I've been coming here. Today, I was charged $50, and was only notified of this up-charge AFTER the 20 minute haircut. I was told that this was because I have long hair, and the shortest layer in my hair was "above my shoulders." When my hair dried, the shortest layer was right below my shoulders. Additionally, nowhere on the website does it say that having long hair would cost me 30 extra dollars. I would not be upset about this if the stylist had just told me this was the case BEFORE she started cutting. To make matters worse, when my hair dried, I noticed that I still had many split ends. Before the cut, I told the stylist I wanted her to cut off as much as she needed to in order to get rid of all the split ends. This is not a big ask. Additionally, the stylist was so rough with brushing through my hair (with both the brush and her nails) that a small scar I had on the side of my face was bleeding by the end. The brush and her nails were directly scratching my face, which is an unnecessarily rough technique for a simple haircut. The fact that I paid 30 extra dollars for having long hair, the simple request of removing split ends wasn't fulfilled, and the stylist was so rough with my hair that it left a bleeding scar on my face...is upsetting to...

Absolutely Awful Experience - Damaged My Child's Confidence!

This salon is the absolute WORST place to take anyone, especially children, with curly hair!

We took my daughter in for a simple trim, and the entire experience was a nightmare. Her hair is naturally curly and requires specific care, which includes using oils to keep it healthy and manageable. However, the stylist completely disregarded this and publicly embarrassed my daughter by telling her she needed to wash her hair with Dawn dish soap! Not only is Dawn incredibly harsh and drying, but it's completely unsuitable for curly hair.

On top of that, the stylist then suggested using baking soda on her hair – another disastrous recommendation! This left me speechless. It's clear the staff here has no understanding of how to care for curly hair types.

Their unprofessional and damaging advice not only put my daughter's hair health at risk, but also made her feel self-conscious about her natural curls. This is completely unacceptable!

If you have curly hair, of any kind, STAY AWAY from this salon! They will damage your hair and leave you feeling embarrassed. There are plenty of stylists who specialize in curly hair – take your...