Young's Appliance & Furniture + Mattress — Local services in Alpena Township

Our shopping was a mess from the start .. We looked at a love seat recliner in the store and finally decided to buy it and the fun began . We were told that we couldn't buy a tv that we wanted from the sales person that was showing us the love seat. One of Young's sales person came and told us about the tv . After some thought we decided to buy the love seat and the tv, but only if they would deliver them free. The order came to $1300 and after i canceled the order the next day, because they still wanted to a charge delivery fee of $108, did they say, ok no fees . I gave the tv person a credit card number to put the tv on and was told the Art Van sales person would call to set up the love seat on my newly approved Art Van credit card . NOPE the love seat was charged to the credit card that I gave the tv salesman, even tho i never authorized that . Finally after four calls, this mess was corrected (tv on visa and love seat on Art Van) The delivery was set for a Monday and that happened as planned, but when the love seat was brought in, it had a VERY strong odor, like a chemical was sprayed on it and it was black in color even tho it was supposed to be brown (the color it shows on your web site) We couldn't sit on it for a few days the smell was so strong . I called and was told that "the smell was the foam used and it should go away soon so just spray it with Febreze". I also said it was nearly impossible to get out of the seat because the foot rest is so hard to push down. The girl I talked to said she had one and she had trouble getting out of hers too. It is now three weeks and I still have trouble getting out of it and it still smells so bad it makes me sick to sit in it for a few hours. I was told they would take it back for a restock fee and a delivery fee and I could get a electric version (what !!! HELLO no one told us that when we were looking)) and it would be $200 more than the price tag on the couch . AM I happy with this sale ???? NOT Will I tell all my friends and family YUP. but not what you would like me to tell them . The...

We have had good experiences since but our first experience was pretty rocky. We went in to buy over $6,000 in furniture and placed a very large order. We were told that our bed frame was in stock when we paid, it is a big reason why we selected the bed frame. Weeks later we find out it was sold out from under us and we would have to wait for many months now and they provided us with a loaner. Great customer service and they made an effort to make up for this issue but the fact remains that they took payment and couldn’t deliver on a promise to a customer. We made the purchase in late November/early December 2021 and we are finding out that it is finally getting back in stock but it is on back order until July 2022. They told us to call and ask about it periodically but sometimes when we call we catch the strong impression that we are annoying them. We call every other month. We just called and they spoke to my wife and basically told her she shouldn’t be impatient stating that some people have been waiting since September 2021 for the bed frame. We never asked for furniture that wasn’t in stock and we came to the store to buy furniture we could have delivered within a month or two. We will continue to shop there because we support our local community and there is great selection and the staff is friendly in person. I just really want the company to be aware that they should train staff to never promise something is in stock when it is not to make the sale. This is a great company and they are doing a great job in this pandemic. The prices are extremely competitive and We...

disappointed and I expected better from youngs. I'm sure the sectional I purchased will be fine. But, the delivery process has been very disappointing. When I purchased the sectional on 11/8 I was told it would take 4 weeks for my sectional to come in. She then offered me delivery service. I asked how soon they delivered after receiving the item because I wanted it as soon as possible. She assured me that because they have a small warehouse they like to move things immediately so I agreed to pay the extra fee for delivery. Over six weeks roll around and I still don't have my sectional. Finally get a call on 12/18 that my sectional has arrived to the warehouse. I assume they are calling to schedule a delivery for the following day. She tells me they can't deliver until Saturday, 12/21!! I ask if they can do it Friday since I have a birthday party at my house on 12/21. She replied no. I asked about an early delivery on Saturday morning and she stated that she couldn't guarantee a time and wouldn't be able to tell me a time until the night before delivery. So, 12/20 rolls around and they call me with a 10am delivery time for 12/21. 12/21 comes and as im clearing my living room awaiting their arrival at 9:35am she calls and cancels the delivery and its now postponed until 12/23!! We had already removed our stair railings to make it easier since we are a bi-level home with stairs in entry area. So, we now have to put them back up and back down again on Monday. This has been a huge disappointment and I expected more...