New Wave Home Care — Local services in Altadena

I’ve been working with this company for about 10 years now as a Caregiver and I’ve never been so well looked after, not seen as just a Caregiver but as part of a team member. What makes this company stand out, Is the owner Sam. Who leads his company with only good intention's and his heart. This is just one example out of so many, even with these recent fires Sam and Royce the Director of Operations personally were out on the field helping in any way he could. They made sure that we reached out to every single person in our company. Everyone in the office worked round the clock to make sure we provide Clients and Caregivers with any assistance. Whether it was assisting them out of their home and or to a hotel and dropping off big cases of water, food, supplies, masks gloves etc. This company is so detail oriented they go above and beyond, not just for their clients, but also their caregivers. That’s why I’ve never left. Ive now moved up as a Care Coordinator recently and see exactly how things are being ran from the inside. I’m learning from the best. Let me just say I’m proud to be apart of the New Wave family. If I could give 100...

New Wave Home Care provided caregivers for my mother during the last 12 years of her life. At first, they provided companion care on a part-time basis, and eventually Mom needed round the clock care. I highly recommend them for many reasons.

Often New Wave caregivers would remain for many months, if not for years. We had several that remained for 4-5 years, because they were truly caring and they kept Mom safe and healthy. When we needed to change caregivers, due to Mom's changing condition or because we felt they were not a good fit, New Wave responded and worked with us to get a good caregiver.

The office staff provides Care Coordinators, an RN, billing assistance, and more. The owner, Sam Gopinathan, is very involved in the day to day running of the business and maintaining the quality of the care for clients.

I recommend working with an agency for many reasons: they find a replacement if a regular caregiver calls out due to illness or vacation, they handle the payment including taxes, etc., they handle hiring, firing, and vetting caregivers, and they supported our family as we navigated Mom's...

We used New Wave upon a recommendation from the rehab facility my mom was at after knee replacement surgery. So glad we used them for my mom's ongoing care for Alzheimer's disease. New Wave was easy to work with, caregivers were reliable and kind, office staff very nice and helpful. We gradually stepped up the amount of time we needed care for my mom and New Wave was always able to find caregivers for these added hours. Caregiver absences happen due to vacation, personal, etc. - New Wave was always able to find a substitute to cover that shift. They are quick and flexible in responding. The most important part is the quality of caregivers - we found them to be very good, kind and respectful of the the client and family. Caregivers do a great job of communicating any issues and/or asking questions, with family. I'd highly...