The Home Depot — Local services in Amber Township

As most of us have experienced the staff with knowledge is always a very hit and miss when you go in many times you find that the staff feels like you are interrupting their day by asking them questions but the staff that is helpful is very helpful and hopefully when you go in if you find someone that is knowledgeable and what you're looking for you will have a wonderful experience and I think we've all been on the other end of that when you can't find anybody that has the knowledge yet you need for the item that you're shopping for. My last trip to home Depot I spent probably 8 hours in the store buying everything from bathroom remodeling furnace carpet paint painting supplies paint sprayer when I went in the store the first 6 hours was fantastic I found the painting department was extremely knowledgeable and helped me tremendously picking out a paint sprayer and the right paint the right tools for the job and got me everything that I needed The carpet department they did a fair job on getting me the product that I needed that they had on hand when I went out to take break and charge my phone and came back in I couldn't really find anybody to help me in furnace and bathroom so I was kind of on my own so I spent another 3 hours trying to decide and figure things out for myself which I think went okay anyway at the end of the day the staff that checked me out was fantastic they spent at least an hour checking me out with everything that I purchased throughout the day and even went into an hour after the store closed completing the purchase for them I am extremely grateful and for the staff to help that had the knowledge that I needed and they are much...

Most Employees very helpful. I needed a 1 x 2 x 24 treated to replace a procken part on a chair. There was none to be found that size. Then I saw a pile on a cart in the back of the store. I found out it was trash. I went up front and asked if I could purchase 2 feet of it at a discount price. The board was a 1 x 8 x 8 treated I waited for it to be cut and then was told I had to pay full price 8 foot board. I told the employee I would not pay that at this time especially after being told I could just purchase the 2 feet I needed. I was then told it would be 70% off the original price for the full board I took out of the trash. I did expect to pay for it but at a reasonable price. Well things were rung up. I had to take the whole board even the broken 4 1/2 foot piece. I looked at my receipt once I got home. I did not get the 70% off like I was told. Wow! You were going to toss the whole piece in the trash. I offered to purchase it at a discount. At least you could have been honest on the percentage. My question is how many times had this happened? I wonder how many others also remodeled their complete kitchen appliances included and bathroom? Purchased a snow blower, hot water heater etc. How much has Home Depot made by lieing to customers about discounts? Watch your receipt. Here's a thought. Instead of tossing wood that still could be used cut the bad pieces off, price it, put it in the clearance area. But don't lie about the discount the customer was told...

The late afternoon/evening customer service on 3/8/23 needs work. I was waiting for assistance to pay for a quart of paint. The clerk, was waiting on a gentleman and asked him to step to the the south side of the counter. While I stood by the register (west side) for assistance, the clerk helped this man for several minutes. The man, noticing I was waiting to for pay for an item, asked her if she wanted to help me and she waved her hand, as though dismissing me, and said "no".

I do not mind waiting behind others in line and being assisted when my turn is due. This clerk had the wherewithal of my presence but never addressed and waved me off I consider to be disrespectful and rude. She could have said, "I'll be with you in a minute" or "if you're in a hurry there are self-checkouts". Nothing was said. I was not acknowledged but literally dismissed by a wave of a hand from your Customer Service Clerk.

In addition, when I walked in, there was a group of employees standing by the entrance. Not one person acknowledged me walking in. Where is your customer service??

From now on I will shop at Lowe's. I'm disappointed in your employees. Rather than contacting me, I suggest you invest your time in...