O'Reilly Auto Parts — Local services in Andover

Poor and rude customer service. The guy with the long beard (brown beard) was a complete jerk basically said 2 words kinda arguing why I was returning my wiper blade. I told him it was too small and then he tried to sell me a cover for my back wiper. Why would I buy one from you guys when the dealership messed up and broke it that’s when he copped his little attitude. The last time I was there you sold me a 12 inch wiper this time you sell me a 10 inch and tell me my car doesn’t take a 12 inch if you look in your system it says 12 inch SMH Definitely will not be back. I’m telling all my friends and family to avoid the store rude people working there need to be educated a little little more customer service Maybe groom yourself a little better and be more presentable especially if you’re having long hair and a long beard SMH get over yourself your products and your company sucks Bunch of tools...

I went in today for help with a corroded battery terminal and the first person I asked for help was completely dismissive of me. I went up to the counter to ask someone else and Max ended up going absolutely above and beyond to help me with my issue. He was kind, informative, and so willing to help me out. Another thing that stood out about his service was that he wasn’t condescending to me about my questions. This is often the case when I go to auto stores, being that I’m a woman. Max really made my day and is the reason I will be returning to this store for my...

Usually have to walk right up to the register and clear your throat to get any of the employees here to put down their phone and acknowledge you. Then, when asking for or about certain products they give you a blank stare and offer zero assistance. Last time I was in here I used their code reader. When the code popped up he said "you have an air leak in your fuel system" and then just walked away....! I asked for the code number, he rolled his eyes, plugged it back in and turned the screen towards me. Definitely don't come here for...