Subway — Restaurant in Anoka

I will start by saying, there was a gentleman, Alex, that was genuinely trying to help and he should be commended for the work he does. This was the worst experience I have ever had with a Subway and my review can not fully demonstrate how horrible it was trying to communicate with the staff over the phone. HOWEVER, my girlfriend stopped by to pick up two sandwiches, she was in a massive hurry because she was way behind schedule as it was. We live about an hour away. While she was ordering, only Alex was smiling, Maddie and the register girl (no one caught her name) appeared only concerned with getting the sandwiches out, not the customers. The register girl seemed like she was on something. She didn't seem to know what she was doing, spaced out and said "have a good day" then stood there, while my GF waited for her to hand her the food, my GF ended up having to reach behind the register to grab her own food. When she got home, she realized a sandwich was missing. This was possible since they threw the other sandwich in there in such a way that it was folded over, making it feel there were two in the bag. The register girl never gave her a receipt or even offered one. When I called to get this addressed, Maddie did not seem to know how to use a register, I had to walk her threw her job over the phone, I have never worked at Subway, but it was basic procedures. At one point I was told she would call me back after she called her boss, I then waited 30 minutes and called back, 20 minutes before they closed for the night, where I found out she was on a break, and not trying to figure the issues out. She was finally able to issue a refund, after about 45 minutes of that, and said she was mailing it, since we lived so far away. That was over a week ago, and we still have not received ANYTHING, not a thing. No refund. No coupons. No nothing. She has my phone number and my address, I gave both to her twice. The only reason I will ever go back to this location is to get our money back or if there is new management. Avoid this location at all costs. There are other locations near...

Re: Subway at 3603 Round Lake Blvd. Anoka - Suite #104 : 6 weeks ago I called the store to say how displeased I was with the looks of the store - dirty! Floor, counters and the meat slicer on the counter!! The "Manager" thanked me and said she would inform her employees to do a better job. Today (2/28/25) I went to the same location to see if anything changed. Nope - still a dump!! Pop dispenser counter looked like it had not been cleaned in quite a while. Floors still dirty and the veggie area looked poor - not looking fresh. I have had my last visit to this store. If I was there I would whip that place into shape big time! Get the dirt out of the corners of the floor! - I'm sure the paper receipts I saw under the pop dispenser will still be there when you see...

I really wish management (which I never see there) could figure out the constant staffing issues this location faces. I ordered a sandwich thru the app today, said it was ready at 12:15 and even at 1:00 it was still not ready. This location constantly has staffing issues, there was only one poor young man facing a huge line with absolutely no help. This should trigger a response from the manager, get out there and help the poor kid. When I hear restaurants complain they can't find good help, I say, go over to Chick Fil A, and you will see a place that has figured it out. Honestly it feels like Subway Corporate is on a permanent...