Olmira's Tailor Shop — Local services in Andover

Olga,

I am writing to express my profound disappointment with the experience my daughter and I had at your store during our recent visit for wedding dress alterations. As a mother, my primary instinct is to ensure my daughter has a positive and memorable experience leading up to her wedding day, and unfortunately, the treatment we received has left us feeling disrespected and deeply upset.

My daughter was eager and excited for this appointment, seeing it as an important part of her "wedding to-do" list. However, throughout the visit, we encountered a series of remarks and behavior that were, at best, dismissive and, at worst, offensive.

To begin with, when we mentioned that her wedding would be on Halloween, your initial response was dismissive, and you referred to the idea as "no good." While we attempted to overlook this, the situation only worsened when you referred to a Halloween wedding as "evil." At that point, we remained respectful and chose not to engage further, despite how hurtful these comments were.

The situation escalated when you asked my daughter’s best friend if she was Christian, and upon her response, you replied, “You need Jesus.” This kind of personal comment was completely inappropriate and uncalled for. As customers, we expect professionalism and understanding, especially during such an important and emotional time.

Additionally, when we asked if my daughter needed assistance removing her dress, your response—“No, she doesn’t need help”—was delivered in a tone that felt rude and dismissive. At that moment, it became clear that this was not the supportive and respectful environment we had hoped for.

After discussing the situation with my daughter, we made the decision to take our business elsewhere. No bride or her family should be made to feel uncomfortable or disrespected when preparing for one of the most significant events of their lives.

I am sharing this feedback in hopes that you will reflect on the impact of your words and actions on your customers. We wanted nothing more than to have a pleasant and supportive experience, but unfortunately, that was not the case.

I trust you will take this seriously and consider how to approach future customers with the respect and professionalism...

Review update:

I called into Olmira’s regarding my dress situation and they offered to do another alteration. I declined since they have already worked on my dress twice with no improvement except the hem line. They did give me a full refund of both alterations. I have upped my review to 2.5 stars. I would still recommend them for simple alterations, leave the fancy garments to the professionals.

Original review:

I have been to Olmira’s a few times in the past, all for bridesmaid dresses. In the past I only needed to get my dresses hemmed and they did a great job in a timely fashion for a reasonable price.

This time I needed to get a bridesmaid dress taken in and hemmed. My experience was not the same, unfortunately. My dress had to be altered twice, I was charged both times - even though the second alteration was to do things the seamstress said would be done the first time.

My dress is now extremely tight in the bust and waist (when it was originally much too large), there are frayed edges showing in numerous places, and the inside of the dress has an unfinished seam, leaving a big hole.

The seamstress complained both times about my dress having pleats, and instead of saying that she wasn’t comfortable altering it and referring me elsewhere, she altered it making some very noticeable mistakes at a ridiculous price.

I will not recommend Olmira’s any longer unless it is for a...

Brought my jacket in for prom to get Taylord, asked for a price before they even did the service because i wanted an idea because im only 17 and paying for my own things and would have taken my business elsewhere where if it was out of my budget range and they told me they’d let me know and kinda just took the suit back with them and gave me no price estimate, they then told me to come back in a week and so i Came back the day they told me and they said they needed more time on it, I again asked for a price and they just blew it off and said they’d call me with a price. The next day it was done with the service priced double what the jacket costed me and told me it was done. I Was really let down, there was no other option but to pay since i needed the suit. I felt like I was lied to the whole time. and again I’m 17 and I pay for things on my own, and this was a let down. Parents who pay for there kids stuff know that this stuff is expensive. I felt lied to....