The Marketplace — Local services in Annandale

SUPPORT LOCAL BUSINESS! Let me explain the 3/5 rating: Taking all aspects of a business into consideration, such as convenience, prices, selection, customer service, parking, etc...

I'll start with the positive - I'm usually able to get in & out at whatever pace I'm going, most employees are friendly & helpful, there's a surprisingly good selection for a small-town grocery store and prices are comparable to Cub Foods or Target. Many items are cheaper than mentioned stores but you have to shop smart.

Negatives - I've had a few TERRIBLE customer service experiences in the past 2-3 years, one in particular that I'll never forget in which I walked out in tears. I began the process of reporting what had happened only to find out the person who treated me so awful was in mgmt.

The other more relevant issue is that they don't do a great job of removing expired items - several times I've had to show an employee mold on produce, 6+ months past expiration frozen or boxed/canned goods & otherwise "bad" food that would totally embarrass me if it were my store.

I still give Marketplace my business, primarily because of the convenience factor and I like supporting smaller, local businesses. I've also had several positive interactions with employees, but there are 2 women who've been there too long who should not be employed at all.

Lastly, I don't want to hear about your political views while you're scanning my oatmeal & vine-ripened tomatoes. You work here? Keep it superficial if you don't know how to...

This location is definitely not customer friendly.. The cashier was crabby when I asked how to get the sale price on pop. She said you have to download the app but I don’t know anything about it. I went to service desk for help. The girl there was extremely rude and acted like it was an inconvenience to her to help me the customer. The app apparently does not work on iPhones (even the manager knows this). She said there was nothing she can do since I can’t download the app. I asked for the manager and manager said she would grant sale price. I went to a register to check out and the service desk employee even came over there to be rude about honoring the price. I am dumbfounded by this. We have a large amount of elderly in our community I really hope this is not the kind of service they receive from the employees. I also think it’s a bit crazy that they have an app that doesn’t even work as the only way to get the sale price. So the elderly will never be able to obtain the sale price either. That is ridiculous. I will definitely be driving farther to do my grocery shopping...

Twice now, this store has come through for me for unique events. The first was their floral department when designing a funeral arrangement. They went above & beyond to ask questions about the decedent so they could make it personal. The end result was a perfect tribute. The second one was the produce manager, Kenyon, agreeing to design & implement a custom fruit basket as a “thank you” gift. It was spectacular! And both items were reasonably priced. No other store in the area would offer to take this on so kudos to Marketplace in Annandale for your stellar customer...