Your always made to feel like an old friend when you go in Wilkes. Family owned business that has been around a long time, a easy to see why. Good variety of price point on pieces, many repairs ( not sure if all are) are done on site, at a work area right behind counter. If you've been in more than once, somebody probably knows you and greets you by name when you walk in. If your looking for something in particular they will find it, work within your budget, and make valid suggestions on options. You WON'T find pretense, pushy salespeople, anyone without a smile behind the counter, or to busy ( and they get REALLY busy sometimes!) to say" hey nice to see you, somebody will help you in just a minute"! When it is your turn to be helped, it could be just you, or 100 people waiting behind you, you can be purchasing a diamond solitaire or a watch battery - your treated with the same time, attention and service. Just genuinely nice, family owned & staffed store who are kind and always put their customers first and provide quality jewelry at a reasonable,fair price. That "thank you, please come back" is something they MEAN, not just a rehearsed catch phrase you MIGHT hear if you shop chain stores! Customer service is a dying art. Giving your $ to the lowest bidder is commonplace, and done from the sofa. Leaving your customer feeling valued, respected,appreciated and special is FAR from commonplace, and what is always felt when I leave Wilkes...(even when I've just been window shopping and eyeing a...
   Read moreMy son and I drove from Prince Edward County to visit this Jewelry Store and we are so glad we did. The customer service was astounding. We received complete one on one time when ordering my sons class ring. They were very accommodating to us as home schoolers. We were given all the time we needed to decide on color,ect... We could not have chosen a better place. While my son was picking out his ring, I saw something that caught my eye and ended up buying a pendant because the price was unbeatable. If your looking for a great jeweler, this is the place. Thank you guys so much for such wonderful service. We can't wait to come back to pick his...
   Read moreWILKES đ JEWELERS ARE THE BEST JEWELERS IN ALL OF CENTRAL VA. THEY ARE SO FRIENDLY, GREAT SERVICE ,AND BOY ARE THEY REALLY GREAT TO KIDS. I WATCHED WAYNE AND CHRIS AND PEGGY WORK WITH 3 SMALL GIRLS GETTING THERE EARS PICRSED. WELL THE OLDER ONE DID OKAY BUT THE 2 SMALLER ONES FIRST OF ALL THEY WERE SCARED AND WHEN WAYNE AND CHRIS TRIED TO DO YOU COULD HEAR ALMOST ALL THE WAY TO DOWNTOWN. BUT PEGGY GOT INVOLVED AND THE 3 OF THEM GOT IT DONE. WHAT I'M SAYING IS NOT ONLY ARE THEY GREAT TO GROWN UPS BUT ALSO TO KIDS. THEY ARE THE ONLY JEWELERS I BUY FROM, I WAS DEALING WITH A JEWELER IN BLACKSTONE, VA AND I FOUND OUT ABOUT WILKES AND THAT IS WHERE I...
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