The Hat Pros — Local services in Arlington

The hats are exactly as expected, and I love the rope hat options! My first experience buying from The Hat Pros was good but not perfect. I got a shipping notification less than 24 hours after ordering, which I was pumped about. However, another 24 hours after that I got an e-mail saying one item was out of stock and that I needed to pick another color or get a refund for that one. I responded right away with my color choice. After that, all items shipped together and made it to USPS three days after I originally placed the order. Not bad. I just wish they wouldn’t have sent something saying my order had been processed and shipped when that was not...

I’ve found hat pros to carry models of hats I’m trying to procure that are out of stock everywhere else online. And not only that, on more than one occasion when I’ve called to verify the inventory/availability, the folks over at Hat Pros have gone above and beyond and not only have they run to check the inventory in the warehouse, but grabbed what I needed and set it aside while I placed the order so they could pack and ship it the same day. Truly rare and exceptional customer service that you just don’t tend to get anywhere these days. I’m extremely appreciative of the folks there, and will be back for...

The hats are good quality hats, but if you are trying to run a hat business I wouldn’t recommend ordering from here what so ever. Each order was taking up to 2-3 weeks to arrive which is hard to work with when you are receiving multiple orders. I did have some orders that came same week but granted I was still waiting on 2 - 3 orders that I placed before that one. Customer service is also no help, I ordered about 17 hats on 1/13 and they are still no where to be found. Each time I reach out to customer service they just advise where they show it, so I had to end up purchasing elsewhere so that I could...