Bennie's Boot & Western Wear & Gun Shop — Local services in Artesia

I went to the Bennie’s in Carlsbad. They were not eager to help or engage. Simply pointed in the direction of what I asked for. No one ever came to assist, just stood huddled together doing nothing when there was a total of 4 people on the store and a small/limited supply of options. The staff was super unfriendly and I felt like coming to spend money was an inconvenience for the young staff working. So, we went to Artesia to shop instead. I’d rather give my money to a friendly establishment. My husband and I were met with a friendly greeting upon entering the store in Artesia, and a very sweet lady came to help us, by the name of Nahely. Nahely assisted me in getting boots, jeans, and a cute pair of chanclas. Another sweet older woman helped my husband with new boots and jeans. I will never set foot in the Carlsbad store again…only Artesia. The Artesia staff are friendly, helpful, and actually have knowledge about the items in the store and are there to help. Great job Artesia! We...

The employees at the Carlsbad location are insanely rude. I prefer to be left alone when I’m shopping, but dang. At least give me more than a passing glance when I ask you a question. The first time we came here there was an older gentleman behind the counter, and boy he must be important. All the employees that day were on their best behavior. I say that because the few times we’ve come in after, he hasn’t been here, and they are like a bunch of high school girls standing in a circle by the register on their phones. Every. Time. My husband and son both wear pearl snaps 98% of the time, so we’ve given them a fair bit of business, but we’re over it. The other western wear store in town has a smaller selection, but we’ll be taking our...

Carlsbad location needs new staff. My husband and I tried to shop there and would have made it well worth their time, but all 3 workers were too busy playing on their phones to even welcome us into the store and when asked for help with something, acted like we were the biggest inconvenience for tearing them off of social media. I absolutely love the Artesia location, but will not be returning to the Carlsbad location until they hire better, friendlier associates. As someone who also works in customer service, I would have gotten fired for treating guests...