Himalayan Trading Co. — Local services in Ashburn

Update: After I disputed HTC on Paypal, the company immediately put my order in the mail and I received it within a couple of days. The Salt Dome is gorgeous and larger than I expected from their photos. The Freedom Tower is very nice. I will enjoy both items. My suggestion to HTC, if they truly want to sell their product, is to redefine their mission and vision statements along with upgrading/retraining their fulfillment and customer service departments. They have a beautiful product and customers shouldn't be subjected to the poor quality of Management and lay persons. Not sure if I'm going to order anything else just because of the Customer Service.

Original Post: I ordered 2 lamps, the Freedom Tower and Salt Dome on 08/29/2024. They said it would ship in 3-5 days, but a mailing label with USPS had been created. After seeing the package had not been shipped, I attempted to call them on 09/05/24, no answer, and sent them an email on 09/06/24 through their contact link, with no response. Then they sent out a promotional email on 09/09/24 and I responded to that email with questions regarding my order and got a response of they wanted me to verify my address, that's why the items had not been shipped. I told them it was correct and there has never been an issue with any other company before. They were stalling. I exchanged a few more emails with them and then on 09/10/24 they said the package was ready to mail out and for me to check the tracking number the next day. Well, this morning I checked and the tracking number no longer exists. So I sent an email demanding a refund by the end of the day. I will be reporting them to the BBB. Unfortunately, I found they have a BBB rating of "F" and so many others have had problems getting their products. In the future, I will check the BBB for every new company I purchase from. STAY AWAY FROM THIS COMPANY. Note this is the company that is in...

Ordered a salt lamp as a gift for a friend, but they didn’t send the order out until 15 days (that was today) after the order was placed. Knowing about half way through that they were experiencing delays I requested a refund about a week ago, and they basically said “no, you can keep waiting and we’ll send it out as soon as possible.” And then I said - no, please give me a refund, I won’t get the item in time to give it to my friend as a gift.

Since that email exchange , and after leaving a voicemail and 3 more emails - they’ve completely ignored me.

I ended up purchasing the lamp on amazon, giving the gift as intended and now 15 days later, after multiple attempts to CANCEL the original order, I get a USPS shipping confirmation from Himalayan Salt Trading co. They completely ignored my polite requests to cancel the order and to NOT send out the package and they did anyways. Now I have to go through the ridiculous return process. I travel for work so this is just a massive waste of my time. I doubt they’ll refund my money anyways - luckily AMEX has got my back. It’s just $50 anyways - but it’s really poor customer service.

They’re either money hungry or incompetent, or both. Either way, I’d stay away from this company. If all goes well, I’m sure you won’t have any issues - but if there is a problem with your order, just know they won’t have any business helping you.

It’s really too bad - I don’t want to give my money to ‘big bad’ Amazon, I’d rather support small businesses - but I was proven wrong. I expect better customer care from a...

I ordered salt on September 6, 2021. Today is October 12th. EDIT TODAY US Oct 21st ABD STILL NO SALT …,,I have sent numerous emails which they don’t answer anymore. Also put in a complaint with PayPal. SCAM!! When they replied this is what I receive. This one was September 29th. If you look up tracking # below it say shipment created. Awaiting item. Has been this way for 2 weeks. And it means nothing. The order number won’t pull up my order. I asked them to email me a copy of my order. They haven’t. When you call you have to leave message. They keep saying in the process of shipping and if there’s anything we can do for you!!! I asked several times to cancel. Truthfully now I don’t remember which item I ordered been so long and I CAN’T see my order. I don’t usually complain for a reasonable delay but when I’m told “in the process of shipping orders” 2 weeks ago and tracking number shows item hasn’t even been received yet! Order at your own risk. Very, very unhappy. I’ll stick with Amazon from now on. Doesn’t deserve 1 star

Hello Mona,

Thank you for contacting us. Hope you are well.

Your Order number is HTC10021368 and the tracking number is 420335409305510923000702298225

I'm really sorry for the delay, we are now on the process of shipping out the orders. I apologize for the inconvenience and thank you for your patience.

Kindly let us know if there is anything we can do for...