Spa Minérale — Local services in Ashburn

I went to Spa Minerale as part of a night away at Lansdowne Resort for my birthday. I had appointments for a massage and a facial. Here are my thoughts:

I've been to many different spas in the area over the past couple of decades, and Spa Minerale is mediocre in my opinion. The services I received were enjoyable, but nothing exceptional especially when price comparing. I don't find the overall atmosphere at Spa Minerale inviting or particularly relaxing. I go to some high end spas where everything (your robe, slippers in the sizes you told them you wear) are set up at a locker with your name marked to welcome you. Here, they have a robe in a locker they randomly assign to you when you arrive, but no slippers ready and act kind of surprised when you confirm you need slippers. Considering all the people I saw standing around, I don't think this would be a difficult thing for them to implement to increase the welcoming feeling. The lounge area is not very relaxing. Some chairs and a couch, water and tea available, but you can't prop your feet up as there are no lounge chairs or ottomans, but the room is a bit small and people have to scoot around each other, so they wouldn't even be able to fit that stuff in there anyway. It was noisy outside the lounge room at times. During my massage, the music was also a couple notches too loud and and not particularly relaxing or calming.

They don't bother reading reservation notes- they were supposed to contact my husband to pay for the massage, and I even have a copy of the reservation that tells them to do that (I've been to places where this isn't an issue). I get up to the check out, they only charged me for my facial, so I thought they had done as the reservation requested and called him for payment for the massage. Nope, over an hour later I get a call saying they only closed me out for the facial and would I like to use my card on file to pay for the massage? At that point in the evening, I knew my husband would be knee deep in kids and dinner so I wasn't about to tell them to bother him. But it is pretty annoying that they couldn't be bothered to read his notes. Or recognize the fact he told them this was for my birthday.

In the future, I'm not likely to use Spa Minerale again. I think it's okay if you're from out of town, on property already and want to enjoy a standard spa service while you're at Lansdowne Resort. But locals, I would recommend going...

Edit: I just called to book a treatment, and the young woman on the phone had a meh, whatever attitude, not helpful at all, answered in one word sentences, just yes or no. Extremely frustrating and inexcusable at this price point. They should better train their staff on customer service. I'm looking elsewhere, won't book with her.

My treatment finished at 6:50. They were supposed to be open until 8:00. The lights had already been turned off in the relaxation room, and the water station had already been taken down. They told me when booking that the sauna, steam and whirlpool wouldn't be available after my treatment, so they could start cleaning- more than an hour before they were supposed to close. They renovated the ladies' steam room. No longer dim, hot and steamy, now bright, warm and humid. They removed the hooks outside the sauna, steam and whirlpool- nowhere to hang your robe/ towel. They removed the privacy curtain by the hot tub. For the price, the little details should be better. For example, there were no attendants in the locker room, a few times, had to go to the front desk to ask for things. They put a pump top on a bottle of liquid deodorant, instead of a spray top, so couldn't actually use the deodorant. The massage was incredible, the best I've had in years. But the amenities used to be so much better. I definitely want to go back for another amazing massage, but I hope they can bring back the 5 star experience they used to have in the...

My friend and I went there to celebrate our 30th birthday. I made the appointment for our massages, and manis and pedis, which I double checked twice. All services were done well. My complaint is with the customer service. When we reached the receptionist, she confirmed with me what I had ordered. My friend said she was getting the same thing and the receptionist said, “Oh, you are too?” Not a big deal but made me worry that I had made a mistake with the reservation. Once we were dressed and ready for messages, my masseuse came and got me. Hers just waited in the hallway and never called her name. When I saw her, I asked if she was waiting on my friend. So I went and got my friend for her. (At this point I’m embarrassed and was becoming more certain that I messed up the reservation). After the messages, we were escorted to the waiting room but not given further instructions so we went to find someone who can tell us what to do. Once we were called for our manis and pedis, my technician had me sit down and started my feet soak. My friend’s technician had disappeared. We asked my technician what my friend should do, so she sat her down and started her feet soak. Throughout the service, my technician was very professional. Her technician was not so much. All that to say, I was treated very well. My friend was not. This made the whole experience very...