Pampered Pets Inn & Spa — Local services in Asheville

DO NOT TAKE YOUR DOG HERE! My family was going out for the day and couldn't take our beautiful golden retriever with us and since our usual kennel was full for those days, I decided on Pampered Pets based on the reviews online. So I called got things sorted out and even came by to fill out paper work and talk to them ahead of time so my husband could do a quick drop off in the morning... So the next day we dropped off Fitz at 7:30 am... and around 7:30 pm we got a phone call asking if we were coming to get him (which I told them ahead of time that we weren't going to make it) and when my husband replied that no he was staying the night there... they replied "so do you want us to feed him?!" They didn't feed him ALL day. I don't understand how that made sense to them considering that they are in the business of PETS. Then the next day we picked him up and he had trouble getting into our car (which never happens since he is a VERY active 15 month old big dog.) Then I noticed he was avoiding to put weight on one of his paws and then he didn't bother sticking his head out the window and just curled up into a ball and laid there. So we got home and we let him off the leash and instead of running around the yard like he always does he walked to the door and waited for us to open it. Then we noticed him limping as he walked in and he went straight to his bed and didn't get up for hours. So I called this place and the woman who answered was less than helpful. She had an attitude and told me he is probably just tired and not used to walking on gravel... I have seen my dog tired and this isn't it. So then after I expressed my concerns she said "so what do you want us to do about it?" I was beyond dumbfounded. And to end the conversation she said "well it happens." So we then decided to exam him and ALL FOUR paws are cut and he has a scrap on his leg... I don't understand how it happened and they say they watched him but it doesn't seem like they even knew something was going on with him even though it obvious. I do worry about abuse because he doesn't want to go outside and he flinched at loud noise... I will be going to the vet tomorrow to check out the limp and report them. So if you care about your pets please be aware. I don't know how they have so many good reviews because...

The Pampered Pets Inn & Spa was almost able to accommodate our dog with the day care while on the vacation in Asheville. Since our dog is a new rescue and can have anxiety at first, we requested for her to be placed with calm and low key dogs. Our request was granted and morning staff took what we said into consideration. June seemed to have great time during her day stay. She looked tired and was quietly laying in the enclose with few other dogs when we arrived in the evening to pick her up. We were excited to bring her back the next day again. Unfortunately, what we witnessed next has changed our mind. The gentleman who greeted us informed the other guy by the radio that we are picking her up. The dark hair guy with a pony tail went into the enclosure to put a leash on our dog. Right then we noticed that she was afraid of him and shied away from him immediately. He had hard time approaching her because of that. Getting more frustrated, he started chasing her in the enclosure. It lasted for about 10 min and he was getting more and more aggravated that he couldn’t catch her. Then the guy that greeted us joined him in the chase. They had no game plan whatsoever and kept on chasing our poor dog that was running big circles full speed. Finally, they came up with “brilliant” idea to lasso our dog with their slip knot leash while she was running full speed by throwing the leash on her neck. Her neck bounced backwards in a whiplash mode after they stepped on the leash while she was still running. It was a sad and tormented sight to see since we could not get inside and they could not hear us when we tried to scream and get them to stop. We confronted the red hair guy who brought her to us that this was manhandling, unsafe, and traumatizing way of catching a dog. He dismissed what we had to say and said it was a common practice. We were so disappointed at what happened that we decided not to bring her in anymore and contacted the manager the next day. On the phone the lady ensured us that that behavior was unacceptable and wrong, and pleaded for us to bring the dog back. Additionally, she said that it will be addressed the day we called. At that time we made a decision not to bring her back regardless of the outcome or resolution of...

I wanted to love this place, but after the second time that our dog was there it was clear that we won’t bring her back again. The first visit, we told them to monitor her because we just moved from California and we knew she was already stressed out, but we had to drive to VA and thought that it’s best if we leave her in the kennel. I called and I asked if she had a bowel movement, the answer was “I don’t know, but I can let someone know to check” (mind you I asked about it when I dropped her off) This was the answer I got the second time I called and when we picked her up they also told us that they don’t know. When we picked her up, we discovered that she had fleas (our dog is 4 years old and NEVER had fleas) We took her to the vet to get her treated.

We needed to bring her to the kennel again for the weekend and we thought we would give the pampered pets another chance. My husband, again, told them to monitor her food and water intake and also her bowel movement because she tends to get stressed out when we are not there. He picked her up on Sunday and asked if she ate and if she had a bowel movement and their answer was “I couldn’t tell you that right now” and “I don’t know” Starting on Monday morning she threw up and she wouldn’t drink water anymore. This continued until today. We brought her to the vet today to check her, $412 later we were told that she might have HGE from stress and anxiety.

We had her in a kennel often when we lived in California and she NEVER had those type of issues. To me that just shows me that this kennel just neglected her! We will definitely not...