Valley Fitness — Local services in Atascadero

I would NOT recommend establishing a gym membership at the Fit Republic, in Atascadero. They need to better train their manager's at handling customer's escalated issues, also returning phone calls, especially when they promise to do so, as well as establishing proper training that includes reciting their rules over the telephone, to those looking to renew their memberships. I have concluded Fit Republic is neither upfront nor honest about their "rules," that pertain to membership cancellations/refunds.

Originally, I had signed up for a year long membership, prior to changing the name, and hiring new management at the facility. Overall (aside from their music selection) I was pleased and personally had no issues, although plenty of people I know personally and professionally, had several bad experiences mostly pertaining to having their checking accounts debited repeatedly for months after they left the gym.

Once my membership had expired, the gym employee that I spoke to via telephone, insisted that I pay for their one year membership upfront, for the best rate possible. He failed to inform me of a single disclaimer, like I would be forfeiting all of my money if I cancelled my membership.

Unexpectedly I recently moved to the coast. So, while running errands one day, I entered into the gym to speak to management about receiving a refund for the remaining months I could no longer use for I was no longer able to attend their gym. The new female manager informed me there were no refunds. I explained that I was never told this important information over the telephone. The staff should have recited this prior to the renewal process. I was quite upset to find out only after the fact that they were already paid in full. I was then told she would call me back in a few weeks after she spoke to the gym owner directly, for guidance.

It is now February. I have yet to receive any sort of refund or a single phone call as promised.

I decided to call the gym, 5 days ago but there was no answer. I left a message including my name, phone number, and requested a phone call back. I have yet to hear back from the manager that I spoke to originally months ago or from a staff member.

All and all, it feels like I have fallen victim to a scam. This incident shows true unprofessionalism, through and through.

I expect a refund for the several months I had remaining or some sort of solution from the owner. They could allow me to transfer the rest of my membership time of 7 months to a family member or friend living in town. Rather I am just...

DON'T GO UNLESS YOU WANT TO BE RIPPED OFF! CAN'T BE TRUSTED! The gym was not terribly bad besides the fact that the staff was trying to oversell their membership. Advertised $9.99 will pretty much get you nowhere. I wanted to be able to attend group classes and ended up paying $39.99 a month. I cancelled my membership in May since I was relocating to Southern California. The front desk associate had me sign the form on their computer and refused to provide the copy explaining that they aren't able to print anything from the front desk computer. I was explained that since they require a 30 day notice, I will be still charged for the month of June. I checked my credit card statement and discovered that I'm still being charged for the membership in August! I called the gym three times before I was able to speak with a manager. I'm being told that they are showing me cancelling the membership in the month of July, which is completely impossible since I haven't left So Cal since June,1. I was told that their corporate office is working on resolving the issue and getting the refund but I haven't heard anything at all. This place is a scam, and if you happen to do any business with them, have them PRINT EVERY SINGLE FORM FOR YOU! Don't believe in their excuses, they will find a thousand more excuses not to refund you. If they say that they can't print a form, take a picture on your phone. Learn on my mistake and on mistakes of many others as you can see from the reviews.

Update: I happened to visit SLO past weekend and decided to stop by at EvoFit on 9/16 and see their manager. Once I asked for a manager, the guy named Johny stated that he is a new manager but he's not on a clock and just walked out. He wouldn't even listen to what the issue was, just went to work out. The front desk lady took my information and promised that Johny would call me back Monday. I haven't heard back from anybody. It figures! Johny, Johny, there is no such a thing as a manager on a clock. If you run a place, you run it even you happened to simply work out there. This is not how tou start your management career! Very...

I recently signed up and had a very awkward sign up. I went in thinking I would put ten dollars down and that would be that. I ended up being informed it be a few dollars every month just to process my card, then ten dollars and a few other fees throughout the year. The guy trying to sell me the membership signed me up on the premium so that there would not be any start up fees. Jump forward to this evening. I come in like normal and the lady informs me I have 3 months worth of extra charges and that if I don't pay they will send my account to collections. I argued about the credit card fee and either blatantly lied about the company eating the cost to process or she did not know that credit card processing companies charge a small percentage per transaction amount. Once done discussing the credit card fees, she said something akin to this isn't free. You know you have to pay. After saying I'd be back the next evening to settle this she mentioned that if I didn't pay soon they'd send my account to collections. In any case I'm strongly considering letting my account go into collections before they see another dollar from me. I implore you too seek another gym. It hurts to write this review because I've been a fitness fan for the past 4 years and have never been in such an awkward...