Absolutely HORRIBLE !! I have gone into this store MANY times over the last 15 years. EVERY single time has been a miserable experience. No one greets you or says hello. You are left to yourself to find what you need, which is fine, but if you dare ask for help they are flat out rude. They are completely irritated to be taken away from their sewing. Today I was told I was not allowed to touch the quilt batting - I needed to see which thickness was best for my non sewing related project - as it is against CA State law. Ridiculous!! Two weeks ago I stopped in for white cotton thread, which they did not have and no one said a single word, not even hello. A couple of months ago while making a purchase, the woman barely said a word and was visibly irritated. What happened to "Hi, welcome in, let me know if you need anything".... "Thank you for stopping in, have a nice day"... With so many online options, this is a terrible way to run a brick and mortar. I will never stop in again. I recommend a name change. There's nothing FUN about this shop.
I highly recommend Quilter's Cupboard, I have been shopping there for 25+ years and they are always happy to see you and help with any questions. And BONUS, you are allowed to touch and feel the materials. They are at the north end of town, they are absolutely lovely and have a much better...
Read moreWOW - did any those people who said they got poor service ask for help. As a fairly new quilter I have gone in many times and asked for help and someone always is ready to help me. I've taken a couple of classes there and the instructor is more than helpful and offers tips other than just for the project. They have a great selection of fabrics,...
Read moreI've only ever been in this store a couple of times. I love the selection of fabric they have but one of the ladies that works there seems rather standoffish. I understand that everybody has their days but all of my experiences they have never been as nice and as friendly as the rest of these...
Read more