Balmoral Crystal Clear Lagoon & Beach Club — Local services in Atascocita

Please SAVE your money!! Overpriced and Underwhelming. I don’t know quite where to start. Traveled to Houston and thought This would be a great getaway from the city…would have been better off at the hotel pool.

Overpriced - tickets are way overpriced for the quality of experience. Swimming/wading area is only a couple of feet deep and the areas for general water use is small.

All of the extras are just that — Extra $$$$. We paid for several water activities but as others point out in their reviews, you have to time things perfectly to take advantage of them. We paid for excursions we didn’t get to use. The place is spread out and it takes carts to get from the cabana area to excursion area. The only problem o is that the carts come irregularly.

Parking - parking is horrible. We were directed to a street parking area and then corralled to a long bus/shuttle line. There was no signage etc. we waited 20+ minutes for a Shuttle that had room and to get taken to the main gate where we were then informed that our tickets were for the other side (where we started from). We had to catch a shuttle back to that entrance. Signage and better customer direction/service could have helped us avoid this.

Cabana - we paid for a cabana because there’s no non-paid seating. The cabana was Small/limited seating. No towel or water service etc. just a lace to sit, but a rather expensive place to sit.

Food Ran Out - we finally got settled almost an hour after initially arriving and ordered food. 30 minutes later we are told that they had run out of food. Mind you,‘it’s only around noon at this time. There’s no reason on a Saturday that there should have been a shortage at that time of day.

Pool - we decided that we would at least try to enjoy the water. Again, the pool swimming area is shallow and limited in space. Also, The liner at the bottom is bubbly and buckling throughout. Not a good experience.

Last - Having had enough, we prepared to leave, but had to look for our server to close our tab for the handful of beverages we purchased. It took 15 minutes to find her. When I went to pay, she couldn’t find our receipt. She then Pulled about 50 debit cards from her pocket. These were cards of other patrons. It seemed very disorganized and very disheveled and unsecured.

CONCLUSION - I’m sure some people have good experiences here, but ours was not. I spent nearly $750 for a backyard pool experience - maybe worse. This place could be great, but as constructed and operated, it felt like merely a sub-par cash grab...

Referred by the very nice Balmoral Lagoon to The Angel Lagoon in Dayton tx. I went to Angel Lagoon for my birthday weekend 6/7 with my husband. We’d prepaid for entry and the water course. When we were ready to do the water course I walked up with my prepaid tickets the kid running the water course said give him three minutes as he talked to a guy that was trying to buy water course entry at the moment. As I said okay to waiting three minutes and started to walk away the guy said to the kid “youre not going to allow those black people on with us right?” I was shocked but I didn’t say a word because if youre racist thats youre business idgaf but I didnt expect the establishment to entertain this guy being racist, however THEY DID! I started to record to try and catch they guy saying anything else. Once they realized I was recording they let the guy and his family on there for an hour and we got followed around by staff the rest of the time we were there and get this no apology no rectification and no water course that again I prepaid for. They never said anything nor did anyone ask us what happened they simply followed us and stared. We continued to have a good time because we paid to be there but there were two gentlemen that damn near followed us out the front gate when we left. It was sad because they didn’t have to do us like that at all let alone for my birthday weekend. I honestly wont go back its obviously just not...

Rented the serenity beach, pavilion, cabanas and surrounding area. The event was double booked on me twice.. first time I had to move my date, the second time , yesterday, I lost the cabanas and small pavilion and they gave me extended time. The barriers were not in place and people kept coming over. I spent so much time policing the event that it wasn’t enjoyable for me. The staff kept talking to me and explaining their limitations. It was horrible, the residents were rude and refused to leave. The food was horrible. My guest liked it. I hated it. I ordered 75 hamburgers they didn’t all come out. Neither did my hot dogs. The staff is nice and cordial, but there is no accountability. Friendly people, but once they loose control it is like they give up avoid you and send staff who take the brunt of your anger, but have no power for resolution. It was frustrating and over priced for the sub par service and not sure why the water was green yesterday. It is normally blue.. they didn’t keep the restroom with toilet paper.. I was supposed to have soda and water.. they took it away two hours before my event ended and didn’t allow me to bring in other drinks. For some reason I got some canned Gatorade that I never ordered. I had a bartender no one used . I opened up to the people who kept invading our party.. I ended my night having to get something to eat for me...