Throckmorton's Watches & Jewelry — Local services in Austin

I’m very dissatisfied with my experience today at this store. I went in to see about having my Luminox watch repaired & the lady just assumed she knew what was wrong & immediately told me I needed my whole movement replaced. I had told her that I recently had the battery & crystal replaced but that everything had been working fine for a couple of months after having the last repairs. She said she thought a piece of the glass got stuck in the movement, even though I told her the watch was still water tight after the crystal broke. She took it back to have what I assume was the “repair technician” & take a look at it. After about 2 minutes she came back & said he confirmed that it would need a new movement & it would be $110. I’ve been an automotive service writer & repair estimator for a long time. I don’t believe in just guessing & buying parts for no reason. You must have a proper diagnosis or at least take the dang thing apart & inspect it! Figuring I had nothing to loose, I went home & took the watch apart. I blew out everything & put all back together. It’s all been working perfectly for hours now. Hopefully it continues to work as the days go by. I can’t believe they weren’t willing to actually take apart the watch to look at the internals. To me it’s simply a sign of incompetence. From my experience with watch stores lately I think I’ll just learn the trade & repair my own time pieces. They did have a nice salt water aquarium & I appreciate they letting my son look at all the fish. Unfortunately I won’t be...

THE BEST! I found Throckmorton's via an internet search and decided to give them a try. My ring got stepped on by my photographer at my wedding and severely warped it. I had previously taken my ring to have it resized at one of the large chain jewelry retailers and they failed to fully polish my ring after the resizing, leaving the diamonds looking gray and my rose gold ring looking more brown than anything. When I received my ring back from Throckmornton's after my latest mishap, not only did they do a 5 star job on the repair, the price was far lower than expected, the staff was super helpful and friendly, AND my ring hasn't been this bright and pretty since the day I received it! Unknowingly, they did more than fix the warping, they did a outstanding job polishing and restoring my ring back to how I remembered it before the sizing. Their attention to detail is phenomenal and we had a wonderful experience. Highly, highly recommend them! I'll...

I wanted to get a movado watch repaired, what I thought was the battery. I wanted to go to a local family business. Found this family owned jeweler. The owner and watch repair person told me I needed a new movement and the battery was good. I kept asking, you sure it’s not the battery? Yes, it’s not the battery was the reply. I gave them all opportunities to recheck or even out in a new battery to find out. They insisted not the battery. Told me I needed a new movement and either had to send to movado or they could do it. I said no. Looked up another place which happened to be Jarad Jewelers. Sure enough, they said the battery tested good but he would put a new one in to make sure. And yes!!!!!! It was the battery!! And they didn’t even charge me for the battery! A little extra effort and this place would not have this bad review. Hopefully they...