Chipinque Furniture Bruton — Local services in Balch Springs

HORRIBLE customer service!!!! After being assured that the furniture I wanted was in stock, i was told it would be delivered the next day. Well next day comes and nobody contacted me until about 7pm just to tell me that the warehouse somehow forgot my order. After assuring me again for the 2nd time that my furniture would be delivered the NEXT day before 3pm, nobody contacted me. I had to call them just to find out if they were even going to be here before 3pm. Ruben was the sales person I dealt with and he assured me again that they would be there. Well guess what??!! 3pm comes and goes and yet again I had to call them just to find out what was going on. This time the supposedly manager answers and she tells me that the furniture I had selected was not in stock and that is the reason why they hadn’t delivered. Not only was I given the run around but also I was lied to!! Never in my life will I ever do business with this company!!! Horrible experience due to lack of communication, professionalism, and customer service. If I could rate 0 stars I would!...

Muy mal servicio por parte de Martha , esta es la tercera vez q he ido a ordenar y siempre quedan mal diciendo q lo tiene en stock y te lo llevarán el siguiente y a la mera hora te hablan diciéndote q se equivocaron y no lo tendrán. La primera vez q ordene una cama con la sala todo el día estuve esperando por q cada rato cambiaban el horario de entrega por fin llegaron tipo 8:00 pm, la segunda vez un aire acondicionado y fue lo mismo me dijeron si lo tenemos en bodega y me entregaron 2 días después, la tercera vez fui personalmente y ordene una cama y una alfombra me querían cobrar 160 por el delivery , al final me dijeron q iba ser gratis , y Martha me dijo q si la tenían en existencia para poderla llevar al siguiente , el sábado aproximadamente al medio día recibí una llamada teléfonica diciéndome q se habían equivocado y no la tenían en existencia , pero para esto Martha no fue quien dio la cara , si no mando a otro vendedor ya q un día antes todavía les recordé que no fuera pasar como siempre. Por tal motivo no les recomiendo...

I never back this store. They told you in store good after that they doing not the same. Even the manager too bad. They do not recepict people. Also they did not keep their promise. After the delivery they do not care about material and they ask pay you to install or assemble. I never see just like this store very...