Planet Fitness — Local services in Baltimore

I never had a bad experience in this gym as far as customer service or the quality of the machinery, etc. Belair team, you all are troopers. That said, corporate is another matter. I believe there used to be an option to pause memberships, which was useful in the event that you were a student whose college was not near a gym location and so you only used your service during the summer. However, this has been detracted.

If you want to close your account you have to go to the gym location you made the account with and, if you choose to close the account before the 12 month period is over, you owe a $58 buyout fee. In the event that you move, you cannot close your account online or over the phone or even at another gym location. You have to do it in person at the location you signed up for, unless your 12 month membership is over and you're willing to send a certified letter stating you want to withdraw your account. This seems to me a flagrant attempt at making it as inconvenient as possible for people to leave the gym if they deem it necessary.

Additionally, considering that the cost ($10 a month) is the same as a membership at Gold's Gym, where there is significantly more equipment, higher quality free weights, and better amenities like childcare, it's no wonder that PF's corporate structure only allows it to flourish in areas which do not have...

I wish I could give a zero star!! The staff at this gym had the audacity to call the POLICE on me and threaten to cancel my membership today because I did not want to put my SMALL backpack in their locker. I have been going to Planet Fitness for years and have never had a problem with KEEPING MY TINY BACKPACK ON MY OWN BACK while working out. Apparently they're having issues with people stealing their things, which is NOT my fault or business. They should hire smarter staff to better watch their inventory. My tiny little backpack keeps my face towels and sanitizers in it along with my ID and bank card. Who's to say the staff at the gym is to be trusted. They do have master keys to those lockers. I am NOT putting my personal items in there AND I even told them that I would be happy to open my bag for them on my way out, which I did. Also assuring them that I'd wear a fannypack going forever AND THEY STILL CALLED THE COPS! I could see if I were belligerent or something, but I was not. There is/was no notification of this policy change.Yet these ppl are harassing while I am working out, and the immense EMBARRASSMENT of having the cops called on me, what? I am appalled! This NEVER happens when I go to the Towson location. Trust, these people WILL BE HEARING FROM MY ATTORNEY. Please believe this is...

I have had really good experiences at every other planet fitness I’ve visited but this one is not the same :(. I upgraded from a classic membership to a black card membership so I could use another gym while I was on vacation. When I came home I tried to change back to my classic membership, and the staff do not know how to do that. Their manager is able to do this, but they are not allowed to give me their mangers contact info. The staff said their managers schedule is inconsistent and it could be weeks before he comes by. Ive given two different staff members my email to give to their manager and I haven’t heard anything (it’s been weeks). I contacted membership HQ at planet fitness and haven’t heard anything. I’ve already paid for an extra month of this more expensive membership simply because no one will get back to me about changing it and it seems like there’s no end in sight.

Once, I talked to a staff member on the phone who was really great! He said that he would be able to help me change my membership, and when I asked if he was the manager, he said “no, I just know how to do my job”. He told me to come to the gym within a time frame that he would be working, and when I showed up, he...