Splash Central Indoor Pool — Local services in Bartlett

Incredibly disappointed with the private swim lessons for children. We were told to enroll our child in the private lessons after doing the parent tot class. The instructor for the private lesson was an incredibly nice but timid young man who didn’t feel confident enough to lead our child so the lessons consisted of the instructor following our child around the pool. We informed the staff and the instructor that our child has a speech and developmental delay, and needs more firm instruction but no one listened. At the last swim lesson we were instructed by the director to take him to open swim ourselves or enroll him in the parent tot class which he isn’t eligible to do because of his age. We understand our child isn’t neurotypical but it was incredibly upsetting to have it made clear that they didn’t want him coming back for private lessons and it seems they are only able to teach neurotypical children. Our child isn’t a difficult child but does need more guidance. The instructors are nice but as parents it is heartbreaking to witness this attitude towards our child. We are just thankful our child doesn’t understand...

Most people in this area seem to have no idea that swimming lessons for children have a curriculum. The adolescent teens that are instructing seem to have very little grasp that they are teaching individuals. They post their public phone number in comments to encourage you to reach out. But when you've called 5 times, and no one answers, not even the assistant manager "Ghent" or "grant" will return calls...? Very disappointed in the quality of lessons provided and the caliber of staff that is employed at this facility. Aim higher. Ymca is about the equivalent to this facility. I hope that paints a picture of how poorly operated and run this facility is. And we've reached out multiple times for help and just to talk about lessons or why the majority of the swimming areas are closed the...

I had called and spoke to an employee here at this place of business yesterday evening. While chatting with the employee, I had asked to confirm when the pool area for open swim will be available, as well as how much the price for non-residents are. Said employee told me that open swim is open all day and then prices were given. My family and I drove over an hour to this horrible disappointing business just to be told to turn around and leave. So glad that not only will my funds not be provided to this place of business but, that memories my family and I will be making will NOT be including this poor excuse please of...