Metro by T-Mobile — Local services in Bartow

Realized this morning that my phone was not holding charge so I visited the Metro store closest to home. Francisco was great. I told him my budget & my needs he made a couple of suggestions & then recommended one he knew to be the better phone. He answered my many questions with patience & good humour, all the while setting up my new phone & transferring all my "stuff" (photos, contacts & apps) seamlessly from old to new. I've been a Metro customer for 8+ years & have been to many Metro stores around Polk & down in South Florida. This is easily the best customer service I've received. Thank...

Went in this MetroPCS and got the best service EVER! They were ready to serve me. I had no idea what to get my daughter on my budget that was suitable for a teenager. All it took was for me to tell the nice young lady all about my daughter and the things she likes to do. She basically picked it out for me and my daughter just had the BEST BIRTHDAY EVER! SHE IS TOTALLY HAPPY WITH HER PHONE AND ALL ITS FEATURES! I'm totally happy with my purchase! Thank you and I'll be back...

Language barrier. Miscommunication and not honoring website advertisements. Asked for I phone upgrade was told I had to pay $300. Canceled account… went to website and had option for $99 iPhone WITH existing number! Lost that at the store when I closed the account. Now they won’t answer the phone. Upgraded service from what I asked for. Didn’t notice until I got the bill. Just go online and stay out...