Bastrop Feed & Supply — Local services in Bastrop

The pickup location said open 24/7 for self-service U-Haul pick-ups, so I reserved one online to pick up at 5:45pm. When I arrived, I tried to check in on the app but it just kept saying pending approval. I went inside Bastrop Feed & Supply to get help & the girl working said she stops doing U-Hauls @ 5:30pm and that they close and lock the yard gate @ 6pm— which is in conflict with what the website advertises with 24/7 pickup.

She reluctantly helped me get the U-Haul, made us sign paperwork and gave us key. She did not do a walk around or check the vehicle at all. In the paperwork, it states the tank was at 3/4 full. When we got into the vehicle it was almost empty so we went back to the business door and she was locking it up and leaving. We told her about the gas being lower than what the paperwork stated and she said she would put a comment in the system for us about that. Well, she didn’t. We went to turn in the U-Haul in Iowa and they said she did not put any comments about the gas level being lower than the paperwork said. 10/10 would NOT recommend Bastrop Feed & Supply for U-Hauls. They don’t even check or maintain the vehicles and have poor customer service, giving U-Haul company a negative image for customers that use them.

Thanks for making us pay for someone else’s gas Bastrop...

I want to thank everybody at Bastrop Feed and Supply for assisting me with a UHaul rental trailer on April 9th. I had rented a Uhaul at Three Points in Pflugerville, after that Uhaul completely made a mess of the reservation. I was sent to Bastrop Feed and Supply. I can't say enough about the owner and the employees at this store. I wish I had made my reservation with them first. They were great and made up for the horrible experience I had received at Three Points UHaul in Pflugerville. If you need to rent a Uhaul Bastrop Feed and Supply is worth the drive, the customer experience was outstanding! Thank you to all...

Bad business very rude slick comments bought feed here had a 50 lb bag of grower for baby chick pour into the feed I was refilling only to have bug . He told me come back .was taking a lost because I had good feed mix with bad feed worker said yes way more than 50 pound . Man told him to dump it on the ground so the chicken and birds will eat it . Ok no problem saw that he put it in a bag I ask did they had a scale so we can weight it out . Man got rude and going back and forth .they all rude but the one hope they know all money is green I just go some where else not worth my energy bag it back up to sell to...