Golden Nugget Pawn & Jewelry — Local services in Bayonet Point

The entire staff are extremely friendly, courteous and offering to assist customers as soon as the customer walks in. And when all the staff are assisting other customers, the staff still takes the time to greet the customer and informing the new customer that one of the staff will assist them momentarily. I went to Golden Nugget Pawn & Jewelry as I purchased a pistol from a online FFL store and had my weapon sent to Golden Nugget as my preferred FFL dealer to complete the appropriate paperwork and the background check. I have used this Golden Nugget Pawn as my preferred FFL dealer every since Golden Nugget Pawn opened there store at this location. I am confident that the individuals who receive and check my firearms I purchased into their inventory and inspect my purchase to insure everything is as it should be (as in the firearm, while unloaded will cycle without a round, but the inspection allows the staff to insure the firearm does perform while unloaded as a safety check. The staff are all complete professionals but what I admire the most is the fact that if the staff member does not know the answer or what process needs to be performed, instead of faking it until they make it, the staff member will instead immediately seek assistance from another staff member. There are far to many people who think it is a sign of weakness to ask for assistance whether it is directions on going to a location (as in the person is lost). However this is NOT THE CASE WITH THE FANTASTIC STAFF FROM GOLDEN NUGGET PAWN & JEWELRY!! This is always my first choice everytime I need to have a FFL dealer to receive my purchase! From everyone of my experiences over the past several years (as in since this store opened at this location) that I use for any and all of my firearm related needs. I am sure you will be satisfied when you do business with Golden Nugget...

I traveled from Zephyrhills to look at their coins and silver, particularly dollars and half dollars. First of all, I had to select 1 coin at a time from the showcase to see and handle. This is absolutely ridiculous and time consuming. After holding 20 average common dollars, I selected 6. None of the coins were priced or graded. So now the employee goes to look up the prices and conditions. Again, absolutely ridiculous and time consuming. Now I've been purchasing Morgan's and Peace dollars in three other places since the beginning of the year and the prices range from $27 to $32 for common and not so common coins in "Good" (G4) to XF condition. So the employee returns and he states that 2 are priced at $50, 1 at $70, and 3 at $45 or $305!! Earlier that day I purchased 6 silver dollars elsewhere for $230 which included 4 1878's, and 1884, and a 1890, two were mint state and the others were xf. The coins I purchased were worth more than I paid. The coins here are priced at the moment and to squeeze the most money from you, graded by what standards, I don't know, and the coins were not worth their price so I left empty-handed. I even offered $40 each but I was countered with $45 each. This made me feel that this operation is greedy to sell common silver dollars like they're some kind of high end coin dealer. What's more, I doubt very much that they even paid $20 for these coins. So I guess doubling there money wasn't good enough to move some inventory no one wants now. The people were pleasant but the store policies are insane. I won't ever...

Let me start by saying this. I've been to many Pawn Shops and have been treated less than well to greeted by name. But stepping into Golden Nugget has taken me to a new level of positive customer service, that I didn't think existed in these weird times. Thanks to Roberto AKA Mr. Hair Guy, the bar on great customer service has been raised. Not only does he go outside the normal "Welcome to blah blah. We'll be with you in a moment". He remembers your name, asks about things you may have spoken about on the previous visit. And will multitask that with his current customer, if any. I 1st came in without much knowledge on the items I was looking at. He not only educated me on these items, but also explained differences, pros and cons and gave personal opinions. And was also not afraid to ask someone else on things he may not have been sure about. Instead of making up stuff and taking advantage of my lack of knowledge. I've taken notice how he acts with other customers and have seen nothing but positive consistency with who he encounters. The store employees over all, are very friendly and amusing. They are ready to help you and work well with each other. But Roberto seemed to stand out as the go-to guy. For someone so young, Roberto has a genuine grasp on how to treat people of different varieties. It takes alot to make me want to write a good review on someone. For him, not only does he deserve this review, but if accolades are given within the company, he definitely deserves them as well. My business goes...