Home Furniture — Local services in Beckley

Horrible customer service. I ordered furniture over a month ago. Called to check and see if it had come in as I’ve had no call to set up delivery. I was told they had no record of my order and would have to find it. When Gary did call me back stating they had it in the store I simply asked if it was the furniture I ordered and not the floor model. Gary immediately became hateful and rude stating he would issue a refund. Continued to talk down to me for questioning him. I spent over $9000 in furniture from them in the past year. The first purchase they delivered the wrong furniture and had to reorder it and I waited over 3 months. For my inconvenience they promised me mattress covers that I’ve asked about twice and never received. Unfortunately I gave them a second chance with this purchase. Clearly they never ordered the furniture and attempted to pass off floor model that is defective. Worst experience I’ve ever encountered...

You cannot beat Home Furniture! While their showroom is a little small, they can special order just about anything you would want and from great quality brands too. Not to mention that their customer service is top notch and they're so friendly and accomodating. I cannot recommend...

Just want to give a shoutout to the good folks at Home Furniture for being so helpful and especially for their really good prices. Friendly service, no pressure to make a purchase, great quality of furniture and other products. I love my family room furniture. Highly...