Mountain State Equipment — Local services in Beckley

I was looking for a saw for my husbands 36 anniversary after calling around about pricing i ended back to mountain state.I talked with a gentleman Kenny who was very polite,knowledgable and friendly,he answered all my question and was very helpful.He ordered my saw and had it ready for pickup in a very timley manner.when i arrived to pick it up i called him inside bc of the covid 19 and my auto immune disorder,he gladley brung it out in his mask and gloves and gave me a Stihl hat to go with it,how nice.i would reccommend Mountain State bc of the experience i had with Kenny..Thanks Kenny for all your help and phone calls and ect. You done.Your're one awesome salesman.He loved it....

Well I walked in last week and the guy took my number down and was supposed to call me about 2 separate still products. Never heard from him, then today I just walked in and was asked what I needed in a rudely manner and I told him and he immediately says nope don’t have any and can’t get any parts for that one. So I’m sitting here in front of the building right now and looked up the part I needed and it plainly shows exactly what I need and it’s a stihl replacement part. I’m a firm believer in helping local businesses, but this one, Nope!! I don’t have anything for again. Thanks...

I would give zero stars if possible. I purchased a new $247 Stihl weed eater on memorial day. In less than an hour after purchase the pull string ( crank) came off ( broke ) the first time I tried to start it. It supposedly came with a 4 year warranty. Took it in the following day, and they want to charge me $26 to fix it. I could of fixed it myself in 10 minutes, but didn't want to void my so called warranty. They were very nice at time of purchase, but everything changed when there was a problem. And the salesman Randall was very rude to elderly father. STAY AWAY...