I have to say I am very disappointed with Foodtown in Temperance. I am a regular shopper there, I live right around the corner. Today I needed to stop and just grab a gallon of milk it was late but their website says they are open until 10pm. I got there at 9:30 and walked into the store. It was not closed, there were customers in line to check out and the doors were open. I was inside the store and headed to grab the milk I stopped for and was told I had to leave because they were closed and they had announced it before I walked into the door, yet the door was open. I explained I just needed milk and that the website says they were open until 10pm. The girl behind the service desk said well it is posted on the door 9:30 and I needed to leave. When I looked for the sign that said they were open til 9:30 it was over to the side on a letter sized piece of paper that looked like any other advertisement hanging on their door. I never saw it until I had to look for it. I have not had issues in the past and have grown up in this community and have been shopping there since it was Francis foods. They sure do not appreciate their customers now!! I have no other issues with Foodtown other than the higher prices compared to Kroger or Meijer but understand they are a small store and expect that. They really should update their hours online so that customers can plan accordingly!...
   Read moreI stopped in on my way from out of town last Saturday 6 pm. A friend of mine had told me she always stops at Foodtown for fried chicken and itâs absolutely delicious. I went to the back to pick up some fried chicken for dinner but everything was closed up. An employee asked me if I wanted a whole chicken or just chicken strips, all of which were prepackaged in cardboard boxes behind the counter. I wanted a whole chicken and she handed me a cardboard box already sealed with several price stickers stuck on. At the register I was charged by individual pieces, thigh $1.49, breast $4.98 leg $2.98. When I got home and opened the box, I was upset & disappointed, we were anticipating a great dinner, but this did not look anything close to delicious. The chicken was overcooked, & the skin definitely not crispy. Some pieces so dry & tough you couldnât chew them. If I didnât live so far away, I wouldâve driven back but I already wasted $10 on the chicken. There was no sense in wasting more money driving back to return it. Not sure what the store policy is, regarding the use of cardboard boxes for packaging hot food, but if Iâm ever in that situation again, I will ask the employee to open the box so I can see the condition of whatâs in it before I leave the...
   Read moreThis store is in a nice area, convenient for us as far a location, however, prices are like price gouging. The store has been recently cleaned and looks nicer with new coolers (which are probably more cost efficient), but, the perishable items are not good.
Every time we buy hamburger there, it's always dark gray in the middle with pink meat wrapped around it. It's like that for any meat that is packaged stacked or overlapping. Looks ok until you open it. We have returned so much. Produce is always in the verge of going bad or bad even when I take it right home.
Not sure what is going with all that but it sucks to have to keep going back to return stuff like that after it being expensive. The only inexpensive items are either almost expired sales or the "our family" brand that is gross for the most part.
Wish this place would get it together. The workers are nice, the clients are nice, just not sure why they are selling stuff so expensive that is bad a lot. It's good store for over priced nonperishable items. I like the location and the people that work there. But that's not why we go...
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