Cooper Mechanical, LLC — Local services in Belding

I don’t write reviews unless I have a really bad experience. I have tried to use Cooper Mechanical twice now for two different services. I like to stay local but their service and communication is horrible. First was the summer of 2018 to install a new furnace and central air. They came out to our house checked everything out and said they would get back to us with a quote. WE HAD TO CALL THEM everyother week for two months asking for our estimate and they still didn’t have a quote for us. I said forget it and went with a different company. The second time I tried using their service was recently for maintenance. Due to all the power outages and ices storms we had our furnace went out. My husband called them on 2/8/19 to schedule service. They were out the same day to look at it and see what part needed to be fixed. They said they had to order it and should have it by Monday 2/11/19... again, WE CALLED THEM on 2/21 because we haven’t heard from them and they said “oh we just got the part we can be out there tomorrow” okay sounds good! No call, no show on 2/22/19. That was it for me. I said I no longer needed their service. I’ll use someone else who communicates and shows up...

I own the Culver’s here in Greenville, MI. Called for service on a reach in Freezer last Monday morning. No one comes Monday or Tuesday. I call Tuesday they say they will be there tomorrow. No one comes Wednesday, I call they say they will be there tomorrow. They come Thursday and leave, the freezer is still broken. I call and tell them they need to come back. No one’s comes. I call Friday, they tell me they will be there tomorrow. No one shows up Saturday and they are closed. Monday late afternoon they come again, and leave and it’s still broken. I call again Monday 5 minutes after they leave. No one comes back. It’s now Wednesday morning and they still haven’t come back. I am cancelling their service. A sweet older lady answers the phone but knows nothing about scheduling, timeframes, or anything other than writing down your information. Left me phone number for someone to call me 3 times and no one called. Absolutely no communication or consideration from...

We were SO impressed with Cooper Mechanical. Our furnace went out on a Monday morning. They sent out a technician that day. It was recommended that we have our gas pressure checked/fixed by Consumers. We did so and they sent out another technician on Tuesday (the next day). This technician spent a while (after hours, I might add) problem solving and making trips to get parts. He even fixed our water heater issues. Again, we were so impressed by their timeliness, quality of work, communication, and kindness. We will definitely be calling Cooper Mechanical again...