Be wary - the location of company as in their photo is actually a motel! The jewellery is made in VietNam Don’t waste your money on these children 14 k gold stud earrings . They are so thin they hardly register on a ruler. 1/32 mm thick and the back of design looks like a plated metal . No 14k stamp as required to confirm it’s 14 k gold. It came in a cheap brown box with a small white flip case for earrings. However it’s all cardboard inside and the holes where earrings are to be kept are too large to hold the earrings and they don’t stay affixed with the post rather just fall behind the cardboard insert. Not very nice when paying $124.00 CA even $89 USA They are presented inside the cardboard box which holds the white jewellery box . The earrings are so small that they put them in a tiny plastic baggie and have a thin plastic loop to hold one together. These will definitely be lost inside your child’s bedroom . I think this is a rinky dink company. I emailed them re delivery for my Granddaughter Birthday and a reply was personally written by email that the earrings were routed through the Netherlands and to Australia which it was included with several hundred other parcels awaiting Shipping. I actually got them the next day and had to pay $24 customs on earrings that are not worth it Go to a local jewelry shop and avoid this questionable supplier of so called 14 k How much 14 k is not known I should have read this more carefully It’s deceiving because they don’t tell you the width of the earrings which are extremely thin The woman in the post office were shocked at how tiny and how poorly it was packaged As if from a bin and thrown in a baggie and cheapest box on...
   Read moreI ordered a couple of charms as Christmas gifts for my granddaughters. This was my first time dealing with this company. Well, thinking that I was ordering in plenty of time for delivery for Christmas, I was very disappointed to receive an email from customer service saying that one of them was not in stock and was going to be late, not shipping til the day before Christmas, at the latest. Well, I know that shipping from Florida to Montana is going to take a little longer than a day. I explained the importance of having this charm on Christmas (it is the beginning of a "treasure hunt" leading to a new car in the driveway). Well, low and behold, it arrived on Dec 21, drop shipped from their supplier! Both charms are of very nice quality and the customer service of this family-owned business was exemplary! Will definitely shop Billy the Tree 1st...
   Read moreI cannot say enough about the incredible customer service BillyTheTree provided. I ordered a money clip with the UofI logo for my son's college graduation. After waiting for it to arrive I discovered it was lost in a USPS black hole. Nicole contacted the post office and tried to resolve the situation. When that didn't work she sent me a new one rush mail so that I would have it in time for his graduation. During this entire time she kept in contact via email and reassured me that my gift would arrive on time. Thank you Nicole for all...
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