White's Furniture & Accessories — Local services in Belleview

I will NEVER step foot in this store again. The sales lady Angela Henry was very pushy and unprofessional. Originally came into the business looking for a repair on a chair to a dining room set that we purchased off of Facebook, and the lady said she had bought the set from Whites. We were met at the door by Angela which stated that they had never sold, nor do they sell that furniture style / set and advised to contact some outside department. This was stated before she said that she had just moved to Florida 3 years prior, so how do you know in the history of the company that they never sold that particular set? We then started looking around as we are in the market for a Livingroom set, and two bedroom sets. We described the particular style of furniture we are interested in and was met with "well those colors are not Florida colors, they might work elsewhere outside of Florida, but here in Florida its all about the beach colors, whites and greys". I am sorry, my taste in furniture for my home and how I want it, does not warrant you stating what YOUR preference is. My home, my money, give me what I want, end of story. We found a nice LazyBoy couch and stated that we wanted it wrapped in real leather (only material the dogs wont touch, or destroy). Angela stated that its "expensive" and that for us we can afford to get it with the fabric. It was at that point that we stated to her that the cost was not an issue (mind you, all in cash btw) and that was what we wanted, end of story. She reluctantly got us leather samples to go through, we chose the one we wanted, all while she was giving HER opinion that we did not ask for. In the end she gave me a print out of the exact style, series, model number, ect and estimated the couch to cost $12k with leather. We will be going elsewhere to get our furniture and be requesting to get that set from the competitor. It is sad that this business lost out on possibly making $20-30k in furniture sales as we were looking to supply our entire house as we just moved here from California, and that we are very picky on the style, materials, and look of the furniture. We want stuff that is french style, old world. We even tried showing her a photo of our house and what we are looking for and she still didnt get it, or just disregarded us to give HER opinion which did not work on us as we are set in what we want. The other 1-2 star on here, all have very...

This rating is related to the Sales Manger

The sales ladies at White's Furniture and Accessories in Summerfield, Florida, were friendly, helpful, and professional. The BenchMaster seating, Elk Home furniture, Heritage Brands, Howard C. Miller Clocks and the lazy boy recliners, sofas, tables, love seats, and other furniture accessories are highly rated. It makes me sad to think I may not go back to White’s Furniture and Accessories if Steve, the Store manager, is in the store. When I arrived at the store, I was met by Steve. He asked if I needed help, and I told him I would like to talk to Cindy as I have worked with her before. Steve was rude and yelled across the store for her. I met with Cindy and she was kind and helped me choose the chair I wanted to buy. When we were doing the paperwork, I heard Steve rudely speak with another salesperson and treat her like she was a child. The sales lady seemed quite upset and went to the back room. When our salesperson asked him a question, he gritted his teeth, clenched his hand, and gave her the rudest response. She walked away, and he flung his arms up in the air like he was fed up. I then approached him and asked him a question about the fabric on a couch; he was not very nice and told me to do my homework. I have never been so appalled. When you go to a store, you expect the manager to understand the product he is selling. I observed his interaction with other customers and the staff at White’s Furniture and Accessories and could not believe that one person could treat his coworkers and the customers so poorly. The staff seemed to be walking on egg shells when he was around or interacted with them. I can guarantee that if I ever go back to White’s Furniture and Accessories in Summerfield, Florida, and see Steve, the store manager, on the premises, I will not go into the store as he does not follow the White’s Furniture and Accessories “Golden Rule” simply treating customers the way one would want to be treated. This should include treating his coworkers with respect and kindness. It is sad to say in today’s economy that one person can make or...

Went to Whites Furniture and had a bad experience let me tell you what happened. My wife & I were looking for a dining room set and was greeted at the door by Bill Monti. We didn't need help, while browsing around found what we wanted, and went to find a sales associate to help us. We found Sharita James who was extremely helpful. When she went to retrieve prices , she came back and said Bill was going to help us because he greeted us at the door. Bill Monti came back and provided us only with furniture price and said nothing about protection plan, which we would have purchased. He gave us a total we asked him to write down the price because we were going to do comparison shopping. That's when he got extremely rude and said I've been selling furniture 21 years and he won't be shopped. We said who is going to spend $4200.00 for a dining room table without shopping around? Bill once again rudely repeated, I've been selling furniture for 21 years and won't be shopped. We gave him back his card and left the store AND WILL NEVER BE BACK!! One good note, we drove all the way Gainesville to Wood You Furniture and found a beautiful Dining Room table all solid wood no veneer with 6 chairs and a coffee table. We picked the stain colors & paint and they do it for you and deliver it all for $3600. Bill Monti was extremely insulting and very rude and would never recommend anyone at shop Whites Furniture.

Here we are over a year ago and if you read the reply they give about thousands of repeat customers they seem not to care at all about the ones that were not treated correctly or the sale's they miss because of the sales guy Bill Monte. Either way the feedback reply nothing but lip service. Which is ok I'm sure we weren't the only younger family that got that wonderful treatment. Just wanted to update my...