Air Temperature Control — Local services in Belleville

Overall TL;DR: Air Temp Control is by far one of the best HVAC businesses in this area and I highly recommend. End your search, and take it from a person who did hours of searching and quoting from numerous places. This company deserves as much business as they can get.

My experience: I called the office on a Friday afternoon and they scheduled me FOR THAT DAY! This was amazing for being one of the busiest times in the HVAC business, I was impressed with their responsiveness In the heat of summer. Our AC system of 20 years went out on that Friday and we knew it was on the fritz. Chris came out evaluated our system, and being honest with us, said that he could repair it and get it running as it was just a blower motor that went out. Cheap, simple, easy. We knew that and considered it. However, we've had problems with it in the winter and it was absurdly loud as it sits in our utility closet. So we told him that we would like to quote a new system install. Chris wrote it up and gave us 3 options that were all well below what I've had other companies write up. Chris was again honest with us and said that we'll be happy with any one of the options. One of the options was a Quiet Comfort Maker furnace and AC System, though a bit more pricier, the quality has blown my mind. I'll explain.

We could have had a system replaced that mirrored our old one for about $1.5k less, but knowing that the noise in our closet was the largest pain point for our heating and cooling system, Chris recommend the quiet comfort series. We went with it and took his word and experience with the product and we couldn't be happier. After we committed, he had a team out in 2 days, so a total of 5 days from initial contact (including the weekend).

The Work: Jim and Drake were absolutely awesome with their install. Jim, a 20 year pro in the HVAC field and Drake, his apprentice that he was teaching, were not only respectful and wore masks when they entered and were in the house, but were extremely kind and did the job right. It took them 2 days to install both AC, and Furnace. I know more than the average joe about hvac, building science, air sealing, and I was stunned by the level of perfect that Jim strives for. While Jim was teaching Drake, he went through each code restriction, tiny detail, and then how to go above and beyond with taping the joints of the duct work, air sealing around the pipes that exited the wall with caulk, and how to respect customers. Drake, was soaking it all in and was just a straight up good person to be around. You could tell that he also cared immensely about the work that he was doing and he was an absolute pleasure to talk with. Overall, if these are the type of amazing individuals that Chris employs, then they have me as a customer for life.

One last note. Not only did Jim and Drake get my AC back up in running in one day, I couldn't believe the quality of the product. Jim was heading out for the day, and I asked him if he was going to start up the AC system, and he looked at me and said "It's already going my man!". I was shocked. I couldn't even hear it, but as I checked the vents and return, sure enough, suuuuper cold air was poring out and cooling our 86 degree house. The quiet comfort product changed our entire house and we no longer had a 747 jet in our closet. The furnace was the same way.

Go with this company. You will not regret it and if you do, call Chris, he'll...

I want to start by saying these guys are open 24 hours. We made the mistake of contacting a "different company" because we didn't have heat on Christmas day at 1:00 in the morning... This "different company" diagnosed and suggested a very expensive repair and took the deposit before hand.

We were told to get a second opinion after speaking to the distributor about the warranty coverage for the repair diagnosed by the "different company." I called Air Temperature Control and left a message requesting a diagnosis to confirm the problem. Chris, the owner, called me back an hour later and scheduled us for New Years Eve for only 49.95. The other companies I contacted wanted $175!

Jeff, a faithful employee, showed up on time, performed the diagnostic, found the problem and tested to confirm that our prior diagnosis from the "different company" was incorrect. He did this without taking payment at the time and told us Chris would call when the part came in and take care of everything then. Chris showed up early and quickly installed it. He also only charged us for labor and took care of the warranty reimbursement for the part himself, rather than leaving it to us as "the other company" did. They are professional, kind and respectful of their customers.

This is the second time we've used them and we are very happy with their service. And that they are on call to help their customers 24/7! We learned the hard way, so look no more and...

Woke up on Monday to the furnace being out. Called at 7 and got Chris out by 9:30. Took a look and found out it was a sensor issue. He cleaned it and had it back up and running in 10 minutes. Then he even cleaned my furnace for free. Didn't try to upsell me or anything. Glad to have my furnace working and happy to find an honest furnace repaire man. Will recommend to anyone who needs any furnace work. Update: Furnace died and they replaced it for half the cost other places would, and they did it next day in under 2 hours. Even came with a 10 year warranty directly from them. I Couldn't be happier. Update2: New furnace had a factory defect and caused it to not turn on. Chris came out a half hour after I called (even though he was sick with a cold), fixed it and didn't charge anything. Can't thank him and Air Temperature Control enough! Update 3: New furnace has been fine. Had duct cleaning done and it was fast, efficient and friendly service. I couldn't believe what they managed to extract from our ducts. They actually found 2 kitchen towels that had been shoved in the ductwork from before we bought the house!!! After cleaning the ducts, they even remembered that my wife has bad allergies and checked before using the finishing, sanitizer spray to make sure it was ok. Also did a last minute though cleaning of the affected areas. Great service, I would...