Rainbow Shops — Local services in Belleville

I originally had been coming to this store for years, since I was a young adult. So I do understand, that the unprofessionalism and mess is really just part of the location and ‘vibe’ of the store. But it’s never really been a true issue until today. Normally , pick what I need and pay. No pleasantries , no assistance-it’s an exchange that works. However, TODAY was just a bit more than “letting it be” . I was shopping around , and clothes were on the floor , items mixed up and if there was an employee on the floor to assist I unfortunately didn’t see them. My negative review comes from this- after I had selected my items, I went to check out. There was a customer in front of me who seemingly was trying to return many many items, and they were having trouble (phone calls were being made - cards not matching etc.) so I waited as expected. Another buyer begins to shy up to the register and asks to go ahead of me since she only had 1 item. I had about 13 or so. Not thinking much of it, I said sure. We both wait and this customer doing the return is still being tended to. For a LONG while. At some point , the customer ahead decided to return to the floor to browse. It took at least 10 minutes for another employee to come up and open another register to assist. At that point I approach, and was then told to allow another customer to go first since she has few items. I wasn’t asked , it wasn’t a request - I was just told “her first”. I took a moment- and decided I didn’t want to purchase my items anymore. I put them in a pile near the front and went to a different store a few minutes away. Almost 15 minutes of waiting patiently, to be overlooked as a consumer wasn’t pleasant and just goes beyond “it...

I have been a customer at rainbow and rainbow plus I have to say boy things have changed I would love to know why are you employees so unhappy and so darn rude!?? At both stores just rude for no reason i understand we all have a bad day here and there but no matter when I go in either store there is not hello personality of a ant it makes no sense why would anybody want to spend there money in a place that for one is to over packed with clothes you can’t even get through the place then once you do find something you get up to the register and the attitudes are beyond disgusting! The male manager don’t even get me started on him he balled up my clothes and just threw them in the bag I had to spend my money then fold up and re bag my clothes listen in both stores they need get training in customer service and attitude adjustments immediately I refuse to go back until some changes are made and how sad cause one less customer to affect your sales make a change his attitude is horrible the tall heavy set girl in reg rainbow the same horrible they don’t even greet you when you walk in the store every employee had a...

I went in and try to purchase a lot of sale I went to the counter and told the lady I was helping her take the clothes out the hangers as I always do in every store thousands of cashiers appreciate it but this one in particular which I will take a picture of her and I will submit it. She told me I didn’t have to put it down as if I was a child. I said to her ma'am why are you rude? I am just helping you because I am very friendly but she kept telling me to put it down I turn to my sister and said why do people have to be like that and why is she trying to get the devil out of me turn to her and she picked up all the clothes and threw it in back of her now I really turn like a demon and she was saying how she will beat me because I am small all hell broke lose she said get out my store this is my store, my sister stood behind and told her half of those are mine I want to purchase She said nooooo I ran back in I swear if I knew there wasn’t any cameras I don’t know what I have done to...