Belmont Pet Shop — Local services in Belmont

It is with a heavy heart that I am writing this review. On February 26th at 8:00am I brought our two dogs in for their grooming with Aaron. When I came in to pick up our 3 year old Australian Shepherd, Ruby, at 2:15pm, she took several steps towards me and collapsed on the spot. After several minutes, I was able to finally get her into the car with the help of Aaron. I rushed Ruby straight to her vet, and we arrived at approximately 2:30pm. During her visit at the vet, we discovered severe bruising on her abdomen where it was clearly visible. After some initial tests, the vet instructed us to bring her to the ER. When she arrived at the ER at approximately 3:30pm, she was already in critical condition. She spent the night at the ER while doctors tried to discover the cause of her problems. The next day, on February 27th at 2:00pm, we unfortunately had to make the very difficult decision to put Ruby to sleep. She passed away on February 27th at 3:00pm.

Let me preface this by saying that her cause of death was in no way due to anything that Aaron had done. While I was at the vet with Ruby, my wife had contacted Belmont Pet Shop, and they further elaborated on the events that transpired while Ruby was there. An hour after Ruby was dropped off she could no longer stand on her own. They continued to bathe her, groom her and dry her while rolling her around on the floor while she was effectively dying. At no point did they volunteer any of this information, we had to keep asking them for more details.

If you love your pets, my sincerest recommendation would be to never bring them to Belmont Pet Shop. While I don't think they would ever intentionally hurt an animal, the fact that it never occurred to them that this was not normal behavior for a dog is startling. If they had contacted us, maybe we would have gotten a few more hours with Ruby before she passed away, instead of her...

Recently I experienced their grooming service, and was not comfortable. I needed to change the first appointment for an urgent reason. I told them "change the appointment' and agreed having a grooming 2 hours later. However, shop people including the shop owner charged me cancellation fee extra. They didn't ask me the reason why I needed to change the appointment, and they just repeat their policy "it was a cancellation." although it was a "change appointment". Furthermore, they didn't say "thank you" for my first visit. They looked at me like I committed a crime. Their attitude was disrespectful for a client. I don't recommend this shop at all. They showed me their anger and I was not comfortable. They got money from me $145 for one dog grooming treating me very badly. They insisted to charge me $60 for cancellation fee for the appointment change. Too severe and too expensive. The owner tells me "If it is urgent, please call me in advance." But it doesn't work because the things are urgent, we cannot call them. It means, They think about themselves only. They don't...

So I had the honor of bringing my Havanese dog to Belmont Pet Shop earlier this morning for a grooming. I was referred here by a friend of mine.

What a positive experience I encountered as soon as I walked through their doors, with friendly staff and the groomer, Aaron right by my side to get on track to cut my dog’s hair and gathering his information (i.e. breed, age, length of cut etc.). I found the staff very open and knowledgeable.

I did bring my own Aloe shampoo with me for the grooming because my dog has allergies and dry skin so he can only use a certain particular shampoo. Aaron has no problem using it once I told him.

He called me when my dog was done with the grooming. As soon as I picked him up I was like “WOW.” What an amazing job they did. It was the best grooming that my dog received and I must say I am their new customer. Aaron did a phenomenal job with Cooper. Kudos to Aaron and the entire staff. A very friendly and knowledgeable pet shop. They are...