Paul Bunyan Communications — Local services in Bemidji

Great internet access. Terribly inconvenient business to deal with. They hide behind “your privacy” so they can save money by not hiring qualified people to take care of their customers. Even though they already have my personal info already stored on their servers (credit card number, drivers license, etc,) they can’t edit that info because they don’t want to hire technicians to help their customers take care of their account problems. They hide behind “privacy” to save money and turn minor billing issues into 45 minute phone calls when their customers could be doing something productive.

UPDATE: 3/18/2024 I was disconnected today. Exactly what I told them would happen, happened. I updated the recurring credit card payment, I paid the bill but their system didn’t keep it. Operator told me “then someone went in and removed it.”

WHAT?? I didn’t remove it.

I’m disconnected because they don’t want to hire then qualify and train more full time employees to take care of their customers. There is no FCC law the prevents your employees from taking payment numbers, they can already see it, by the way. It’s that Paul Bunyan doesn’t want to take the risk and qualify/train employees so they can. It’s less overhead to use a system that randomly removes payment numbers.

Been with Paul Bunyan for a few years now and the connection is near perfect but three times I’ve been disconnected and all three times was right after I updated my credit card on file. I just called and confirmed, the payment went thru, the recurring plan is in their system. Let’s see what happens...

I am writing to express my appreciation for the exceptional service and experience I’ve had with Paul Bunyan Communications, despite the current absence of WiFi availability in my area.

While it’s unfortunate that WiFi isn’t yet available in my location, I’ve been thoroughly impressed with the quality of service I’ve received from your company in other aspects. The customer service representatives have always been courteous, knowledgeable, and responsive to any inquiries or issues I’ve had.

Moreover, the reliability and speed of the internet connection I do have access to through Paul Bunyan Communications have been outstanding. Whether it’s streaming videos, online gaming, or working from home, I’ve never experienced any significant downtime or lag.

I am confident that when WiFi becomes available in my area, Paul Bunyan Communications will deliver the same level of excellence and reliability that I’ve come to expect. I eagerly anticipate the opportunity to enjoy the convenience and flexibility that WiFi will provide, knowing that I can rely on your company to deliver a superior experience.

Thank you for your continued dedication to providing exceptional service, and I look forward to seeing WiFi availability expand to...

As a disclaimer, I'd just like to say I'm frustrated with PBC, and this is perhaps the last frustration I will have with them. My grandparents use PBC and have been members for over 15 years! I visit them often, and about every month or so something happens, computer problems, network down, tv issues, phone down, etc. Usually okay to call (if they're open, and lots happens in the evenings and weekends) and have someome come out. Fine and good but the have been adding on jack after jack, now they even recently added a Ethernet switch, and another jack. But we dont really need all of this! We have two TV's with boxes and a jack for wired internet in the back of the house, and of course a router for wifi. It was my surprise to find a rats nest of cables shoved underneath their table. My poor grandfather given a story about routers, modems, ethernet cables, e-switchs, LAN ports or WAN ports, did nothing but confuse him-but thats fine, he just leaves them alone. So now with all these ports, you'd think I could connect a device to the switch, and there'd be no problem, right? NOPE! No wired/wireless interent or TV. Thank...