I was looking to place an order for about $2,000 worth of Red Cedar. Gary the sales rep didn't seem interested until he found out how much I wanted to order. He proceeded to write my order down in a blank piece of paper seemed odd but I thought maybe this is how they do their orders. It was a Friday afternoon and he said he would call for prices on Monday and then get right back to me. Well Monday came and went no call. I called him on Tuesday he had no clue what I was talking about didn't even remember me. After rifling through some papers he seem to come across his handwritten notes and said oh I was supposed to call you about this. He called and got some prices and called me back. Long story short way overpriced. Called Hatboro Lumber lot cheaper. Hey Gary you may want to step up your...
Read moreGreat customer service, period. It's what CBM prides itself on and what's been crucial to their sustainability. Yes, you're probably looking at my last name and assuming any comment from me is biased, however the fact of the matter is during a period of evolution for the Home Depots and Loews of the world, CBM was steadfast and kept focus on their core values---one of which, and their strongest value, customer service. So if you're building your new dream house, or planning a home rennovation, or just a weekend warrior like myself with a long honey-do list, give your friends at CBM a call. CBM, a name you...
Read moreThis is a great place. All the ladies in the store go out of there way to help you find what you are looking for. They are also very knowledgable of the products they carry. If they don't have something you need they tell you where you can find it. They also have a workshop that Mike runs. It is the "neatest" wood room I have ever seen. It is like going back in time to a Main Street hardware store. He can help you figure anything out when it comes to wood. I go 15 mins out of my way to shop at this store. I would recommend to anyone no matter where they live in the area to...
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