Storage Sense - Flat Rock — Local services in Berlin Charter Township

Do not bring your things to this storage place THEY BARELY ANSWER THERE PHONES DURING BUSINESS HOURS...im a germaphobic and neat freak so My unit is both clean and organized.but point is I have gotten these little bright red bugs called (clover mites) NOT HARMING look them up they're pests all over my clothes my kids clothes in my totes several they treat there lawn so much more then the damn storage units WHICH MAY BE THE CAUSE OF THESE PEST.they do not WAIVE LATE FEES there "system" is not set up for that. And if your a few weeks late courtesy calls or not THEY PUT AN ILLEGAL LIEN ON YOUR UNIT AND LOCK YOU OUT!!!!!UNTIL YOU MAKE A PAYMENT. BUT BY LAW THEY HAVE 3 MONTHS TO NOT RECIEVE PAYMENT BEFORE THEY PUT A ACTUAL LEGAL LIEN TO SIEZE YOUR PROPERTY AND START AUCTION PROCESS.BUT BEFORE IT GOES THAT FAR THEY TRY THREATING AND FORCING YOU TO MAKE PAST DUE PAYMENT BEFORE GETTING INTO YOUR UNIT WETHER YOU HAVE IMPORTANT VALUABLE ITEMS IN IT.THEY CAN GIVE 2 F*S ITS ALL ABOUT THE MONEY...AND THEY DON'T CLEARLY SPECIFY IN THERE CONTRACT THAT THEY DO THIS TO THERE CUSTOMERS. BEWARE OF SIDE CONVERSATIONS THAT CAN THROW U OFF OF READING THERE CONTRACT!!!!I'M VACATING WHAT I CAN SALVAGE FROM THESE BUGS BEING ON ME AND MY FAMILY'S THINGS. THEY DONT EVEN WANT TO PRORATE. Read reviews and ratings my fellow ppl it's...

Phenomenal experience at Compass. The staff, especially Lindsay, has been nothing but excellent and accommodating to an unusual situation. We used a shipping container service for our move (approximately 500 miles) but could not lock on a place to stay by the time they had to be delivered. This caused us to have to transfer our belongings into more long-term storage. Compass allocated apace for our containers inside their secure compound, at no cost, until we could move our things into one of their storage units. Because they did not have a 25' unit available like we requested, they gave us a 30' unit instead, but for the price of a 25'. They also gave us half off the first month's rent. The day before our containers were scheduled to be dropped off, the area received several inches of snow. Lindsay called their snow plow contractor to make sure he would plow the area the containers were to be dropped off in, because it was in an area that is not normally plowed. Additionally, they rented us a Penske truck at a discounted rate so we could move our belongings from the containers to the new unit, which was a little outside of carry/walking distance. I would recommend Compass to anyone looking for a storage unit, and would use them again without hesitation. Thanks for...

I've been a satisfied customer for many years, with few complaints, until recently. Without any notification and without my permission, this company changed my payment due dates. I travel and had this account on auto pay to avoid missed payments. Which I have never had, not one. When I moved my belongings out and closed my account, I was charged for an additional month,$159, even though I was completely moved out before the 30th. This company changed my payment date to the 15th of the month instead of the 30th, like it had been for years. This company wrongfully charged me. Wrongfully and without permission changed my billing information. And I was brushed off by customer service who was completely unhelpful and very rude at times. I will take my business else where. This company has lost a...