Verizon — Local services in Berlin Township

Six months ago my phone wasn’t working, so I took it to the TCC Ionia location to see if anyone could help me. It was broken, so I asked what my options were from their store. I was told that my account, my line specifically had a promotion on it where I would get $699 dollars off a new IPhone. I thought it was too good to be true, but they assured me this was the case and even gave me a receipt with the discount on it. Over the next few months my bill was showing that I was still paying for the full price if the phone. Every time I called the store to inquire why this was happening I was told to wait a few billing cycles and it would work itself out. Finally I called the corporate number and was told that this promotion was only for a specific kind of plan, one that I didn’t have. In addition, I was passed the return date and couldn’t return my phone. I was then told that TCC would have to assist me with figuring out a plan for what I could do, as I cannot afford a full priced new phone. (I would have purchased a refurbished phone online if I had known all this mistake would have occurred.) I understand that people and employees make mistakes. But I am rating this store so low because of the way I was treated once I brought this to the attention of the Ionia (and Grand Ledge) manager, Terry. He informed me that his employee couldn’t possibly have explained the promotion incorrectly to me and they everyone there is very well trained, insinuating that I was lying or just very confused. He told me that he would have to look at the security footage from that day, and “investigate” the situation by discussing it with his employees, then speak with his “higher ups.” I waited over a month for a call back, and called both the Ionia and Grand Ledge locations in an attempt to follow up with Terry, with still no response. All this time I was getting charged for a phone that I didn’t plan on paying for and could not afford. Eventually I called the corporate line again and was able to have an employee assist me with getting a discounted price for the phone. It wasn’t exactly what I was hoping for, but I still haven’t heard from anyone at TCC, and I have been dealing with this mistake for...

If there is an award for worst costumer service, this establishment takes first place. Zero stars would still be too high a rating for my liking. My family and I have all had the misfortune of having to deal with Ryan H. When I was there last, I watched two of them joke about a couple of people outside the store all while they reclined in their office chairs and watched football. Another time we could overhear them complaining about how elderly costumers come in to pay their bills instead of paying online. I’ve watched Ryan be rude to an elderly customer who was trying to figure out how to send a video via text. I have yet to hear any good experiences with him. Staff is surprisingly cocky for not being able to do their job very well. This is why my family only ever requests Makiah. He’s the only person who actually cares to help customers and knows how to do his job. Maybe the other staff members could learn a thing or...

Reposting my review, since my previous review no longer shows for some reason....

They do the bare minimum of their job. I came in with a problem. They didn't even pretend to care, or look at the issue. They told me to contact the manufacturer. I asked if they had the number handy and was told TO GOOGLE IT. Thankfully the other worker there took literally 5 seconds to look up the number while his co-worker went to get me a replacement. Someone please give Terrance a refresher on customer service.

I WILL NEVER RETURN TO THIS STORE. I'd rather make the drive into the Grand Rapids location, because they know how to treat a customer. Even if it's something they can't replace for free they have always made me feel listened to, respected and appreciated as a customer. I regret ever going...