Menards — Local services in Orange Township

I am unbelievably angry with this store. The lack of care and customer service is amazing. Placed a special order in early February. One 16ft handrail. After weeks of waiting for any update on shipping I looked into it. Menards response is for me to call the people making the hand rail.....in Canada. They gave me a shipment date of 15 March that it is leaving and when I called again later that week they confirmed it shipped on the 15th. Both customer service reps said average is 5-7 days once it’s ships to getting to the Menards distribution hub then to the store. That next week I attempted to get more information by going In and speaking to an employee in back by the lumber yard. She called a manager, Ali, who said she would call and get me an update. I never heard from her to this date. I finally received a call on April 1st from Mike stating the special order arrived at the store broken and they were placing a reorder. Called today on April 2nd and Mike informed me it would more than likely be the same lead time as the first order, an additional almost 2 months. I informed him to just cancel and i get a “ok I’ll do that” and just a simple “sorry” like no big deal. I only chose to go to this store because I didn’t want to have to drive to Lansing or Grand Rapids for my needs. Now after this I will. It’s a junk store with terrible management and even worse customer service. There are many great employees there but everything else added in makes this store a hard pass for me. I knew better than to trust this store, even spent multiple thousands on materials and tools and it burned me bad on this project. Thankfully their store is stocked full of pizzas and other groceries, they clearly don’t care about home improvement. Go shop at the smaller hardware store near down town or make the drive anywhere else but Ionia Menards. Very...

My daughter is employed through a Menards in South West MI. They issued her merchandise certificates. So this past Saturday she spoke with a supervisor at her location and asked if she could allow me to use them at the Ionia branch. Her supervisor told her it would be fine to do so because the certificates are considered same as cash. I went thru picked up the items needed. I go through check out, they rung everything up.Tell me my total then decided I couldn't use the certificates because they were not issued in my name. Despite my daughter's supervisor telling her it wasn't a problem. They then went on to tell me that it might be possible to use them if my daughter gets her general manager to contact the the general manager at the Ionia branch, but they aren't sure about that. So it comes down to me driving 2 hours down to pick my daughter up. Driving 2 hours back to place the order thru Ionia then driving 2 hours back to drop her off and drive another 2 hours home. Needless to say my interaction with the Ionia branch is beyond stressful and left me more than unhappy with their services. I offered to contact my daughter to work it all out on the spot and was turned...

Refunded in store rebate/check instead of cash: A couple of weeks ago I purchased over $180 in materials from the Ionia, Michigan Menards store and used a rebate check for just over $10 then used my debit card to pay the balance. Today, I returned about $10 worth of the supplies which were unopened and I had the original receipt. However, I was refused a refund to my bank card and was only offered an in-store refund check. The manager stated that it was because my refund was refunded in the order that I paid for my original order. So, since I used my rebate check then paid my balance via a debit card, my only option was to get the in-store rebate check. This would mean that if I had paid the first part of my balance with the debit card saving the smaller balance to be paid with the rebate check then I could have gotten a cash refund or the funds returned to my bank account. What is the rationale here? I spent nearly $170 of my own money on that original order. The problem is, I have a tendency to misplace these rebate checks. I'd preferred to just have my...