Baker Chrysler Dodge Jeep Ram Big Rapids — Local services in Big Rapids Township

Had a lease we were buying out. After a few attempts, finally were told to bring truck in for odometer reading, which our credit union needed. Went in 2-27-2019 and got passed to the girl to go get it. She was great. I mentioned that I needed to get this faxed to our credit union and she said she would do it. I provided her with the contact and number. The next day credit union said they only received the cover page. Ok, so I called Betten and asked for Josh in finance and he was in a meeting. Told them I need to get a call back right away to finalize our completing the purchase with the credit union. Credit union didn't receive the whole fax. Told my husband the situation and he too called. Then I got a call back from a Riley or Raleigh and he started the call with " our phones have been blowing up with calls from you. What's the problem, or what do you need." Something very derogatory. I started telling him the issue, and stopped and said, "really, that's how you talk to people?" We just need the fax to get to credit union to finalize our purchase. He said something like they are out of it since we are now dealing with Chrysler. Fine, I get that. He said I need to deal with my credit union for the purchase. And I get that, which we were. But I also got irate and said the credit union needs to receive the final odometer reading. He said that wasn't his responsibility. Okay, but the girl the day before said she would send it and the CU didn't receive it. This guy was so out of line from the first sentence out of his mouth. We are hard working people who leased this awesome truck back 12-12-2015 from the previous owners (MacDonald) and decided to buy it. We wanted to get things done. I considered ourselves still customers, clients...whatever. i was born and raised in Big Rapids. We always purchase locally. We will never again consider this dealership. Seriously lacking in people skills and customer service, at least this guy is. Definitely lost a future customer. We are Dodge people. Next purchase, a Dodge Journey. Keep up the...

In July 2023, on our 53rd wedding anniversary, my wife and I were happily heading up north to join our out-of-state children and their families for a few days of vacation. However, as providence would have it, we met Jake and Will of Betten Baker instead. A few miles south of Big Rapids our Tahoe started to mis-fire and the check engine light began blinking. We limped into Big Rapids and called the local GM dealer, Betten Baker GM-Chrysler, and talked to Jake in service. He said bring the car in and we’ll check it out. Jake was waiting when we arrived and Will came out to check the car. He is an exceptional, experienced, expert, top-notch GM and Dodge certified mechanic. Will spent time and effort to carefully diagnose the problem and confirmed it would require a complex, costly repair. The 5.3 engine needed lifters and a cam shaft; no simple job, a lot of tear-down and precise technical skill to rebuild. Both Jake and Will were friendly, knowledgeable, well-spoken, and obviously well qualified. We were impressed by their professionalism and confident in Will’s ability to repair our car precisely and carefully in a timely manner. We had the engine rebuilt there with the stipulation that Will would do the work and Jake would keep us updated. When we picked up our car, Will took the time to show us the faulty engine parts and explain why they had to be replaced. The trip back home to Grand Rapids was smooth, quiet, and strong thanks to the outstanding skill and personable nature of Will and Jake at Betten Baker Big Rapids. When does it ever happen that a dealership is open, can help you immediately, and is staffed by two of the nicest, most professional, and skilled in service and mechanics as Jake and Will? It happens once in a lifetime and Jake and Will at Betten Baker Big Rapids...

I would give them no stars if I could. My husband and purchase a 2017 Ram 1500 (new) in May 2018. We dealt with Josh Borlarsky. We told him multiple times that we want a truck to haul our 5 th wheel that weights almost 9000 pounds. After a couple of days, Josh said he could get a Ram 1500 that would tow our trailer. When we went to pick it up it was a short box. Both my husband and myself asked if the box length was going to be a problem. Josh said as long as you have a slinding hitch we'll be fine. We take the truck to our body guy to have a stray in bed liner put in and have our hitch instilled. The body called me to tell me that we can't use the hitch because the axel is 4 inches closer to the cab then a Ford or Chevy. Also we needs a different hitch because the sliding hitch is not recommend by Reese. So we decide to order all the parts from Camping World. We take the truck and trailer to Camping World for instillation and we find out the the truck transmission will only hual 7900 pounds max. My husband called to talk to Josh to see what he could do. My husband was told that Josh was on vacation but they would call him and have him come in and call us. Josh did come in and get our message. No CALL Back. It has been over a month since all this happen and we have never received a call back form him or any one at MacDonald. I will never pay another vehicle from them and I have told everyone I know about this ordeal and tell them not to buy a vehicle from them. I would stay away from this car dealership!!!! Customer service doesn't exist after the sale!!!!!...