The Cove Arcade and Laser Tag Center — Local services in Billings

Our visit today was a mix of fun and frustration. The arcade itself was clean and the games were enjoyable, but the customer service was poor from start to finish.

When we arrived, the place was empty and the redemption counter was unattended, with a sign telling us to “see the bartender.” The bartender was later found playing games instead of working. When we finally ordered food, another bartender had to be called over, adding to the experience.

The kids won a prize that got stuck in the return, and a woman in a suit jacket told them to “be patient,” all the while the place was a ghost town and we had been nothing short of patient since we arrived, only to later unlock the door herself to retrieve it.

On the bright side, the food was great and the games were fun, but the service was unprofessional and inattentive. With better staff engagement, this place could be 5 stars — but right now, it...

We celebrated my birthday at the Cove Arcade, and it couldn’t have been better! The staff was so friendly and went above and beyond to make sure everyone had a great time. They were very accommodating with our group, making the whole evening run smoothly. I loved that you can order alcoholic drinks right at the bar while enjoying the arcade games—it made the atmosphere even more fun. They even provided a gluten-free pizza option for one of our guests, which was such a thoughtful touch. Everyone left happy, and I would highly recommend this place for parties or for a...

Took me and my boys today. Hung out for about 3 hours. Enjoyed some food, played alot of games and laser tag! Boone the big cheese was great. Very personable and friendly. will be back and highly recommend! Billings has needed this since Geyser...